Elevator Management Services

Elevator Management Services

Today many building owners, REITs, property managers and facilities managers have multiple elevators in their portfolio that are not being properly maintained. This has become the industry norm for owners, resulting in lower net operating income, tenant complaints, premature or unexpected capital expenditures, higher expenses, equipment failures, elevator downtime, social media scandals, and decreased elevator life cycles, as examples. The elevator service providers are directly profiting from the situation, as their service agreements are sold with regular maintenance included, but these agreements are not being fulfilled. These service providers are negatively impacting your investment and profiting from the lack of service at the same time.

This problem is fixed by implementing an elevator management program or elevator management services (EMS) program (commonly also called elevator monitoring services). Elevator management consists of setting the baseline for the elevators not only internally within the property portfolio but also amongst similar equipment in the field and industry. Once measurements are set, monitoring the elevators and the elevator service provider is imperative to extracting the value from the agreement. The most accurate, economical and efficient way to monitor elevator maintenance is to use technology. Elevator App tracks and reports on how often the elevator service providers are servicing your elevators on a consistent basis. The cost savings for well managed elevator maintenance is worth the few weeks of heavy “lifting” (no pun intended) to gain control of your elevators, your cost, and your investment.

Elevator management and elevator monitoring is a real game changer to buildings for all the elevators and vertical transportation. It is common practice to manage all vertical transportation besides elevators like escalators, chair lifts, and or dumbwaiters within one agreement. Without managing the maintenance of these elevators and vertical transportation equipment in your portfolio, you are placing your reputation and investments at risk.