Imagine this: You’re managing a property with an elevator system installed a little over ten years ago. It runs smoothly, but you receive a notice from your elevator service provider stating that the system is obsolete and no longer supported. Then a few months later the elevator service company informs you that a crucial part of this system is obsolete and needs replacing. The replacement? A staggering $68,217. You’re left wondering—should you pay this bill? Is the part truly obsolete, or are there alternatives you’re unaware of?
This scenario recently happened to a client of ours, and it highlights a common yet critical issue in the elevator industry misinformation and the lack of transparency surrounding obsolete elevator parts and systems.
What Does Elevator Parts “Obsolete” Really Mean?
The term “obsolete” is frequently misused in the elevator industry. While an original equipment manufacturer (OEM) might stop producing or supporting a particular component, that doesn’t always mean the part is unavailable elsewhere. Many independent of the “major” companies supply elevator parts and common to stock such components, often at more reasonable prices.
So, who decides what elevator parts are obsolete? Typically, OEMs determine this when they stop manufacturing and supporting a specific product. However, there are some others in the elevator service community, including independent providers, who often step in to help buildings with elevators by sourcing those parts. An elevator consultant can help you source parts if a building cannot find parts.
When Are Elevator Parts Considered Truly Obsolete?
1. No manufacturers or suppliers produce or stock the part.
2. The part cannot be refurbished or replicated.
3. Replacing the system or upgrading technology is more cost-effective than finding alternatives.
If none of these criteria apply, it’s likely the elevator part isn’t truly obsolete it’s just being labeled as such for convenience or profit. This is happening often within the elevator service industry and an elevator consulting firm can let you know the facts.
The Case of the $68,217 Part
Our client, a property owner with multiple buildings across the U.S., faced this very dilemma. Their elevator system, deemed obsolete by the OEM, required a specific part. The OEM sent letters to the buildings with these elevator systems claiming obsolescence after ten years from installation. The current service provider then claimed that this elevator part was no longer available and quoted $68,217 for a replacement.
Here’s what The Elevator Consultants discovered:
· The part in question was readily available through independent suppliers.
· It was covered under the client’s existing service contract.
· The elevator service provider’s claim that the part was obsolete was misleading.
Thanks to our expertise, the client avoided paying an unnecessary $68,217. This underscores the importance of working with a knowledgeable elevator consultant who can decipher these claims and protect your interests.
Why Does This Happen?
· Lack of Awareness: Many building owners and managers don’t know how to verify claims about obsolete parts.
· Profit Motive: Replacing entire systems or parts at inflated prices can be more lucrative for some elevator service providers.
· Contract Ambiguity: Vague service agreements may not clearly define what’s covered or how “obsolete” is determined.
How to Protect Your Investment
1. Work with Elevator Consultants
Experts like The Elevator Consultants can help you:
· Audit service contracts.
· Verify claims about part availability.
· Source parts through reliable channels.
2. Understand Your Service Agreement
Know what’s included in your elevator service contract and hold your elevator service provider accountable for covered repairs and maintenance.
3. Leverage the Broader Elevator Community
Don’t rely solely on your elevator OEM or current elevator service provider. Independent suppliers often have access to parts labeled “obsolete.”
4. Plan for Modernization
While replacing a single part might not warrant a system overhaul, aging equipment will eventually require an elevator modernization. A proactive approach can save money and minimize downtime.
Elevator Knowledge is Power
In the world of vertical transportation, understanding the nuances of elevator obsolete parts and elevator systems can save building owners and property managers significant time and money. Claims of obsolescence, whether accurate or not, should always be scrutinized. By partnering with a trusted consultant like The Elevator Consultants, you can navigate these challenges confidently, ensuring fair pricing and reliable service for your elevators.
Don’t let misinformation derail your operations equip yourself with the knowledge and support to make informed decisions. Reach out to The Elevator Consultants today to protect your investment and ensure your elevators are in top shape.
FAQs About Obsolete Elevator Parts and Systems
1. How do I know if an elevator part is truly obsolete?
Work with an independent consulting firm or industry expert to verify claims. Parts are often available through secondary markets or refurbishes even after OEMs cease production.
2. Can an elevator service provider charge me for a part covered by my contract?
No. If a part is explicitly covered in your elevator maintenance service agreement, your provider is responsible for its maintenance or replacement. Always review your contract terms.
3. What should I do if my system is declared obsolete?
Consult an expert. They can help determine whether repairs or replacements are necessary and explore cost-effective options.
4. Why do Elevator OEMs stop supporting certain systems?
OEMs may discontinue support to encourage upgrades or focus on newer product lines. However, this doesn’t mean all components are unavailable.
5. How can I prevent being overcharged for elevators parts?
· Maintain detailed elevator maintenance records of your service agreement and equipment history.
· Consult with an independent expert.
· Get multiple quotes for replacement parts or repairs.