ASME A17.1

How to Keep Elevator Maintenance Records That Comply With Code: A Guide to Paper Logs and Electronic Recordkeeping

Why Elevator Maintenance Records Are More Than a Filing Task

Elevator maintenance records also called or referred to an MCP or an Elevator Maintenance Plan. 

When we conduct elevator audits across commercial buildings, hospitals, hotels, condominiums, retailers, and campuses, one of the first things we ask for is the maintenance records. What we find more often than not is either a blank stare, a vague reference to a vendor portal, or a dusty binder in a machine room that has not been updated in years. 

This is not a minor administrative gap. Under ASME A17.1, the Safety Code for Elevators and Escalators, building owners are responsible for maintaining a Maintenance Control Program (MCP) for every elevator and escalator they own. That program must include documentation of all maintenance activities, testing results, inspections, repairs, and callbacks. And it must be readily accessible to the Authority Having Jurisdiction, commonly known as the AHJ, at any time. It is also needed for the elevator maintenance service provider to reference all pertinent information for safety and maintenance.  

What surprises many building owners, property managers, and facility directors is that this responsibility does not transfer to their elevator service provider when a maintenance contract is signed. The code places the recordkeeping obligation squarely on the building owner. Whether you keep those records in a paper log or an electronic system, the records must exist, they must be current, and they must be available on demand.

All buildings with elevators should have practical guide to maintaining compliant elevator maintenance records using both paper-based logs and electronic recordkeeping methods. We will walk through what information needs to be captured, what format options exist, what common mistakes to avoid, and how each approach measures up from a compliance and operational perspective.

What Does the Authority Having Jurisdiction Actually Require for Elevator Records?

The Authority Having Jurisdiction is the entity responsible for enforcing elevator safety codes in your location. This might be a state elevator board, a city building department, a county inspector, or even a third-party inspection agency depending on where your building is located. The AHJ is empowered to inspect your elevator equipment, review your documentation, issue violations, and in some cases shut down elevators that are not in compliance.

Under ASME A17.1, building owners are required to maintain specific categories of documentation. While the code does not prescribe a single format for how records must be kept, it does require that records be readily accessible, complete, and accurate. There is a sample format to find in the code book which is the minimum. The core categories include the Maintenance Control Program, service visit records, testing records, inspection documentation, repair and alteration records, and callback and entrapment logs.

The Maintenance Control Program, or MCP, is the foundation document. It defines the specific maintenance tasks, the frequency at which they should be performed, and the methods for documenting completion. Every elevator in a building should have an MCP that reflects the equipment type, age, usage, and applicable code requirements.

Maintenance service records should capture the date, time, technician identification, and scope of every service visit. This includes both scheduled preventive maintenance and any unscheduled service calls or callbacks. If a technician visits your building to perform monthly maintenance, there should be a corresponding record that describes what was done and when.

Testing records cover all required periodic tests, including Category 1 tests, Category 3 tests, and Category 5 tests depending on the type of equipment and the jurisdiction. Also the fire service test and smoke test need to be documented. These records should include the date of the test, the name of the testing firm, the results, and any deficiencies noted. Always confirm with your local AHJ what specific tests are required and at what intervals, because requirements can vary by jurisdiction.

Inspection records document annual and periodic inspections conducted by the AHJ or an authorized inspection agency. Repair and alteration records should document all significant repairs, component replacements, and system modifications. Callback and entrapment records track unscheduled service events where the elevator experienced a malfunction, shutdown, or passenger entrapment.

The key point is that the AHJ expects this documentation to be available at the building. If an inspector arrives and your records are incomplete, inaccessible, or nonexistent, the building owner is the party held accountable, not the elevator service company.

How to Maintain Elevator Maintenance Records Using a Paper Log System

Paper-based logs have been the traditional method of elevator recordkeeping for decades. While electronic systems offer significant advantages, a well-maintained paper log can still meet code requirements if it is kept current, organized, and accessible in the machine room or a designated location within the building.

What to Include in a Paper Maintenance Log

Your paper log should be a bound or structured binder dedicated exclusively to elevator records. Elevator records need their own dedicated space. The first section should house the Maintenance Control Program itself, including the defined maintenance tasks and their scheduled intervals for each unit per code. 

The second section should contain service visit logs. Each entry should include the date and time of the visit, the name of the technician or the elevator service company, the unit or units serviced, a description of the work performed, any parts replaced, and the technician’s signature or initials. This is your primary evidence that maintenance was actually performed.

The third section should be reserved for testing records, including all fire service testing, Category 1, Category 3, and Category 5 test documentation as applicable to your equipment and jurisdiction. Include copies of the test reports when possible. Based on your equipment an oil log is necessary. 

The fourth section should contain inspection reports and any violation notices issued by the AHJ, along with documentation of corrective actions taken and their completion dates.

The fifth section should track callbacks, shutdowns, and entrapments with the date, time, nature of the problem, response time, and resolution. A sixth section can house repair proposals, invoices, and correspondence related to significant work outside the scope of the maintenance contract.

Best Practices for Paper-Based Recordkeeping

  • Keep the log in a consistent, accessible location in the machine room and then maybe another copy in the building management office or engineering office. The AHJ should be able to access it without delay during any visit.
  • Require your elevator service provider to sign in and document each visit in your log, not just their own internal system. If the provider resists this requirement, that itself should raise questions about transparency.
  • Review the log at least monthly to confirm that service visits are occurring on the schedule defined in the contract and the MCP. Gaps are easier to address when caught early rather than discovered during an inspection.
  • Date and initial every entry. Undated records have minimal compliance value because they cannot be tied to a specific service event.
  • Keep backup copies of critical documents such as test reports, inspection certificates, and violation notices in a separate secure location. Paper records are vulnerable to loss, water damage, and general deterioration over time.
  • Conduct an annual review of the entire log to identify missing entries, incomplete documentation, and patterns that may indicate service deficiencies or emerging equipment issues.
  • Use the MCP to compare against your billing for accuracy.

Limitations of Paper Logs

While paper logs can satisfy the baseline requirements of the code, they come with real limitations that building owners should understand.

Paper records are difficult to search. If you need to find every callback event from the past 18 months or verify whether a specific component was replaced during a particular service visit, you are looking at a manual page-by-page review. For buildings with multiple elevators, this becomes extremely time-consuming.

Paper logs are vulnerable to physical loss. A machine room flood, a misplaced binder, or a transition between property management teams can result in years of records simply disappearing. Once lost, paper records are gone permanently.

Paper systems do not generate alerts or reminders. They cannot notify you when a required test is overdue, when a scheduled maintenance visit was missed, or when an inspection certificate is about to expire. You are relying entirely on manual review and human memory to catch compliance gaps.

Paper logs also make it difficult to share information across a portfolio. If you manage multiple buildings or are part of a real estate investment trust, aggregating and comparing elevator performance data from paper logs across properties is impractical at scale.

Despite these limitations, a paper log is far better than no records at all. If a paper system is what your building can implement today, start there. The most important step is having a system in place and using it consistently. 

Keep in mind the authority having jurisdiction may require paper records in the machine room. These can be printed from electronic records as well and placed in the machine room. 

How to Maintain Elevator Maintenance Records Using an Electronic System

Electronic recordkeeping has become increasingly common in building operations, and elevator management is no exception. Electronic systems offer significant advantages in terms of accessibility, searchability, reporting, and long-term data retention. When implemented correctly, an electronic system can meet and exceed the compliance requirements of the AHJ while also providing operational insights that paper logs simply cannot deliver.

What an Effective Electronic Recordkeeping System Should Include

Not all electronic systems are created equal. A spreadsheet on a shared drive is technically electronic, but it offers few of the advantages that a purpose-built system provides. When evaluating electronic recordkeeping options for your elevators, look for the following capabilities.

The system should provide a centralized repository for all elevator documentation across your building or portfolio. This includes the MCP, service visit records, testing documentation, inspection reports, repair records, and callback logs, all organized by unit and accessible to authorized personnel.

It should offer automated tracking and reminders. The system should know when maintenance visits are scheduled, when tests are due, and when inspection certificates are approaching expiration. It should alert you as required. 

The system should capture service provider activity in real time or near real time. When a technician completes a service visit, the record should be entered into the system promptly with the relevant details, including what work was performed, what time they arrived and departed, and any issues identified.

Reporting and analytics are essential. The ability to generate reports on maintenance frequency, callback trends, response times, and compliance status transforms recordkeeping from a passive filing exercise into an active management tool. These reports can inform contract negotiations, budget planning, and modernization decisions.

Cloud-based access is a significant advantage. Building owners, property managers, facility directors, and consultants should be able to access records from any location without needing to physically visit the machine room. This is particularly valuable for multi-site portfolios and for responding to AHJ inquiries that may require documentation on short notice.

Solutions like The ElevatorApp have been designed specifically for this purpose, offering elevator-focused recordkeeping that aligns with the documentation requirements building owners face under code. The key advantage of a purpose-built platform is that it understands what elevator records need to look like, what data points matter, and how to organize the information so it serves both compliance and operational objectives.

Best Practices for Electronic Recordkeeping

  • Ensure the system captures records that belong to the building, not just the vendor. This is a critical distinction. If your electronic records live inside your elevator service provider’s portal, those are the vendor’s records, not yours. You need a system where the building owns and controls the data.
  • Require your elevator service provider to log their work in your system as a condition of the maintenance contract. This can be structured as a contractual obligation. When the service provider uses the building’s recordkeeping system, you gain real-time visibility into what work is being performed without relying on the vendor to self-report.
  • Back up your data regularly, or use a cloud-based system that handles backups automatically. Electronic records are only as secure as the infrastructure that stores them.
  • Run monthly or quarterly reports that compare scheduled maintenance activity against actual documented visits. This cross-referencing is one of the most powerful uses of electronic records because it reveals whether you are getting what you are paying for under your maintenance contract.
  • Use the system to document not just routine maintenance, but also all callbacks, entrapments, shutdowns, and repair events. This comprehensive approach builds a complete picture of each elevator’s operational history over time.

Common Mistakes With Electronic Records

One of the most common mistakes we see is buildings that believe they have electronic records when they actually have access to the vendor’s portal. This is not the same thing. The vendor’s system tracks what the vendor wants to track, in the format they choose, with the level of detail they decide to include. If you end the contract or switch providers, that data may disappear entirely. We have seen buildings lose years of service history during a vendor transition because the records were never in the building’s control.

Another common mistake is implementing an electronic system but not enforcing its use. If the elevator service provider is not consistently logging their visits in your system, you end up with gaps that are no different from an incomplete paper log. The system only works if the process behind it is enforced.

Some buildings also make the mistake of over-relying on generic maintenance software that was not designed for elevator operations. While a general facilities management platform or a centralized maintenance management system (CMMS) might have a work order module, it is unlikely to understand the specific documentation requirements of ASME A17.1,  the testing intervals required by your AHJ and all the necessary data required for elevators. Elevator recordkeeping has unique requirements, and the system you use should reflect that.

Paper Logs vs. Electronic Records: How Do They Compare for AHJ Compliance?

Both paper logs and electronic systems can satisfy the requirements of ASME A17.1 if they are maintained properly. The code does not mandate one format over the other. They have to be in the machine room and/or readily available. What matters is that the records are complete, accurate, current, and readily accessible when the AHJ requests them.

That said, there are practical differences that building owners should consider.

Paper logs meet the minimum standard but require disciplined manual management. They work best for single-building operations with a small number of elevators and a dedicated building engineer or property manager who is committed to maintaining the log consistently.

Electronic systems are better suited for buildings with multiple elevators, multi-site portfolios, and operations where multiple stakeholders need access to records. They also provide the reporting and trend analysis capabilities that support informed decision-making about contracts, budgets, and capital planning.

From a practical standpoint, electronic records are faster to produce during an AHJ inspection. They can also be printed and put in the machine room as frequent as necessary. When an inspector asks to see the last 12 months of maintenance records, a few clicks in an electronic system produces the answer. With a paper log, someone is flipping through a binder trying to compile the same information manually. Both can work, but one is significantly more efficient and less prone to human error.

For buildings that want the highest level of compliance confidence, we recommend maintaining electronic records as the primary system with a paper sign-in log in the machine room as a secondary verification layer. This dual approach gives you the searchability and reporting power of an electronic system while also maintaining a physical record that confirms technician presence on site.

What Happens When the AHJ Shows Up and Your Records Are Missing?

This is not a hypothetical scenario. It happens regularly. An AHJ inspector arrives for a routine inspection or in response to a complaint, and the building cannot produce the required records. The consequences can range from a written citation to fines or maybe just a warning. 

In more serious cases, the absence of records can be used as evidence of negligence. If a passenger injury or entrapment occurs and the building cannot demonstrate that proper maintenance was being performed, the liability exposure increases substantially. It is much harder to defend against a claim when there is no documentation to support the building’s position.

We have seen buildings receive violations specifically for failing to have a Maintenance Control Program available during inspection. We have also seen situations where the MCP existed but was outdated, incomplete, or did not match the actual maintenance being performed. In the eyes of the AHJ, an incomplete or inaccurate MCP can be just as problematic as not having one at all.

The cost of establishing and maintaining a proper recordkeeping system, whether paper or electronic, is a fraction of the cost of a single code violation or a single liability claim that could have been prevented with adequate documentation.

How to Keep Elevator Maintenance Records That Comply With Code A Guide to Paper Logs and Electronic Recordkeeping

How an Elevator Consultant Can Help With Record Compliance

This is one of the areas where an independent elevator consulting firm provides significant value. At The Elevator Consultants, we routinely evaluate our clients’ recordkeeping practices as part of our audit and assessment process. We review whether the MCP exists and is current, whether service records align with contract obligations, whether required tests have been performed on schedule, and whether the overall documentation meets the expectations of the local AHJ.

We also help buildings set up recordkeeping systems, whether paper-based or electronic with the ElevatorApp, and work with property teams to establish processes that keep the records current. For buildings transitioning from paper to electronic, we guide the process of digitizing historical records and configuring the new system to capture the right information going forward.

An elevator consultant serves as an independent verification layer. We are not the ones performing the maintenance, so we have no incentive to overlook gaps or misrepresent what is happening with the equipment. Our role is to help building owners see clearly, make informed decisions, and stay compliant with the code requirements that apply to their specific equipment and jurisdiction.

Frequently Asked Questions

Does the AHJ accept electronic elevator records, or do they require paper?

Most AHJs accept both paper and electronic records. The code does not specify a required format. What matters is that the records are complete, accurate, and readily accessible when requested. If you use an electronic system, be prepared to demonstrate access during an inspection and produce the records the inspector needs to review.

Who is responsible for keeping elevator maintenance records, the building or the service provider?

The building owner is responsible. Under ASME A17.1, the obligation to maintain a Maintenance Control Program and associated records falls on the owner of the equipment. Your elevator service provider may keep their own internal records, but those are the vendor’s records, not yours. The building must maintain its own independent documentation to satisfy code requirements and protect itself.

How long should elevator maintenance records be retained?

Check with your local AHJ for specific retention requirements, as they can vary by jurisdiction. As a best practice, we recommend retaining records for the life of the equipment. Maintenance history becomes increasingly valuable as equipment ages, especially when evaluating repair needs, modernization timing, and contract performance over time.

What should I do if my elevator service provider refuses to log visits in my recordkeeping system?

This is a contract and relationship issue that should be addressed directly. Many buildings include a requirement in their maintenance contract that obligates the service provider to document their visits in the building’s system. If a provider refuses, it raises legitimate questions about what they are doing on site and whether the documented work aligns with what is actually being performed.

Can I use a spreadsheet or shared drive as my electronic recordkeeping system?

You can, but it comes with significant limitations. Spreadsheets do not offer automated reminders, searchable document storage, or the compliance-focused structure that a purpose-built elevator management platform provides. For a single elevator in a small building, a spreadsheet may be workable. For anything larger, a dedicated system like the ElevatorApp is a more reliable and efficient approach.

What is the difference between the service provider’s portal and the building’s own records?

The service provider’s portal is controlled by the vendor. They decide what data is captured, how it is organized, and how long it is retained. If you switch vendors, you may lose access entirely. The building’s own records, whether paper or electronic, are controlled by the building owner. You decide what is tracked, you retain the data regardless of vendor changes, and you maintain access at all times. This distinction is fundamental to compliance and long-term asset management.

Is there a minimum number of records required per elevator per year?

The code does not specify a minimum number of records. However, the MCP should define how frequently maintenance is to be performed and by what task, and there should be a corresponding record for each scheduled visit. Most maintenance contracts call for monthly, bi-monthly or “when necessary” service, which means your records should reflect at least that level of documented activity. Additionally, all required tests, inspections, and callbacks should be documented separately.

The Bottom Line

Elevator maintenance records are not optional. They are a code requirement and the responsibility of the building owner. They are a compliance tool. And they are one of the most underutilized assets building owners have when it comes to managing elevator costs, holding elevator service providers accountable, and protecting their buildings from unnecessary cost and to mitigate risk. 

Whether you start with a paper log in the machine room or implement a full electronic management platform, the most important step is starting. Build the system, enforce its use, and review your records regularly. Your AHJ expects it. Your tenants or users depend on it. And when the time comes to evaluate a repair proposal, negotiate a contract, or defend against a claim, your records will either be your strongest asset or your most glaring vulnerability.

If you are unsure where your recordkeeping stands today, that is exactly the kind of question an elevator audit can answer. We help buildings across the country evaluate their documentation, close compliance gaps, and build the processes that keep records current and useful going forward.

What We Actually Find When We Open the Machine Room Door

We walked into the machine room expecting to find a routine situation. The building had a maintenance contract. They paid every month. The property manager assumed everything was current and compliant.

Then we opened the binder.

The maintenance records stopped in 2022. Nothing for 2023. Nothing for 2024. Once in 2025 and it’s December 2025. A building that was paying for monthly preventive maintenance had no documented evidence that anyone had performed service in over two years.

This was not an unusual finding. This is what we see regularly when we conduct independent elevator audits across commercial buildings, hospitals, hotels, and residential properties. The gap between what buildings pay for and what they actually receive has become so wide that it raises a fundamental question: Is the traditional elevator maintenance contract model actually working for building owners?

What Do the Records Really Show?

Elevator maintenance records, also called the Maintenance Control Program or MCP, are required by ASME A17.1 code to be readily available in the machine room. These records document every maintenance visit, what work was performed, and when required testing was completed. They are the only objective evidence that the service you are paying for is actually happening.

In this particular elevator audit, the records from 2022 told their own story. The contract specified monthly maintenance visits. But looking at the actual documentation, we could see visits logged for March, April, May, and June. Then nothing until August. Then nothing until October. Half the year was missing entirely.

Fire service testing, which is required monthly, showed the same pattern. If your fire service records are not current, your elevator cannot pass code inspection. These are not optional tasks that can be deferred when the technician gets busy. They are fundamental safety requirements.

And yet, the invoices kept coming. The building kept paying. No one questioned it because no one was checking.

What Does the Equipment Tell Us?

We moved from the machine room to the car top to survey the equipment directly. This elevator had been modernized in 2015, which means the core components were less than ten years old. A 2015 modernization should still look relatively clean and well maintained if the service contract is being honored.

It did not.

The equipment showed visible signs of neglect. Dust accumulation, lack of cleaning, components that had clearly not been inspected or adjusted in months. The elevator modernization included quality components, a MOVFR two-door operator and a Formula Systems electronic door edge, but the condition did not reflect ongoing professional care.

This is what deferred maintenance looks like in practice. It is not dramatic. The elevator still runs. The doors still open and close. Passengers do not notice anything wrong. But every month that passes without proper service accelerates wear on critical components, shortens equipment lifespan, and increases the likelihood of unexpected breakdowns and expensive repairs.

Why Does This Keep Happening?

Building owners and property managers are busy. They have dozens of building systems to manage, tenant issues to address, budgets to balance. The elevator is one line item among many, and unlike HVAC or plumbing, most people have no training or experience in what proper elevator maintenance should look like.

So they sign a contract with a reputable company, pay the monthly fee, and assume the work is being done. This assumption is reinforced every time they see a technician badge in at the front desk or receive an invoice marked as completed service.

But here is the uncomfortable truth: the elevator service industry knows that most buildings do not verify. They know the machine room rarely gets viewed by building staff. They know the records sit in a binder that no one opens. The entire system operates on trust, and that trust is frequently misplaced.

This is not about bad actors or intentional fraud. It is about a structural problem in how elevator service is delivered and monitored. Technician shortages are real. Route pressures are real. When a company has more buildings to service than their workforce can properly handle, something has to give. Usually, what gives is the quality and completeness of elevator preventive maintenance, because buildings are not checking.

Who Is Actually Responsible for These Records?

This surprises most building owners: under ASME A17.1, the responsibility for maintaining the Maintenance Control Program falls on the building owner, not the elevator service provider.

The elevator company performs the work. But code assigns documentation responsibility to ownership. If an inspector arrives and the MCP is not available or not current, the building owner is held responsible for the violation. The service provider faces no penalty. It is common for elevator inspectors to overlook the Maintenance Control Program or MCP.

Most elevator companies are happy to let this responsibility remain ambiguous. They do not want the liability of maintaining compliance documentation. They benefit from the assumption that they are handling everything because it reduces scrutiny of their actual performance.

Understanding this division of responsibility changes how building owners should approach their elevator operations. You cannot outsource accountability for compliance. You cannot assume documentation is happening just because you are paying for service.

Is There a Better Way?

Here is the question we keep coming back to after elevator audits like this one: If buildings are paying for maintenance they are not receiving, why do we keep pretending the traditional contract model is working?

The standard approach, sign a full elevator service contract, pay monthly, assume compliance, has produced an industry-wide pattern of deferred maintenance and documentation gaps. Buildings pay for twelve monthly visits and receive six or none. They pay for fire service testing and find records missing. They pay for preventive maintenance and end up with equipment that looks like it has been neglected for years.

Alternative models are emerging that acknowledge this reality. Alternative Equipment Maintenance, or AEM, allows building owners to take more control over their service strategy. Instead of accepting a one-size-fits-all contract, buildings can customize their elevator maintenance approach based on actual equipment needs, usage patterns, and verified performance.

Some buildings are moving toward maintenance on demand or on-call service models, particularly in jurisdictions where code requires quarterly maintenance. Rather than paying for visits that may not occur, they pay for service when they actually need it and verify that the work is completed.

Technology is also changing the equation. Platforms like the ElevatorApp allow buildings to track when elevator service providers arrive, document what work is performed, and maintain their own independent records of maintenance activities. This shifts the dynamic from blind trust to verified performance.

These alternatives are not right for every building. Complex equipment, high-rise applications, and specialized systems may require traditional full-service contracts with appropriate oversight. But for many buildings, the question is worth asking: Are we actually getting value from our current elevator arrangement, or are we just paying for peace of mind we do not actually have?

What Can Building Owners Do Right Now?

Start by knowing what is in your machine room. When was the last time anyone from your building actually looked at the maintenance records? If the answer is never, or you do not know, schedule time this week to check. You do not need elevator expertise to count how many monthly entries appear in the log for 2024 or 2025.

Pull your current elevator service contract and understand what you are paying for. How many visits per year are specified? What testing is included? What documentation should you be receiving? Compare what the contract promises to what your records show.

Consider an independent elevator audit. As third-party consultants, we have no relationship with your elevator service provider and no incentive to protect them. We evaluate actual equipment condition against documented service, identify gaps, and give you an objective picture of what is really happening with your elevators.

Finally, think about whether your current approach to elevator management is actually serving your interests. The traditional model assumes trust. Maybe it is time to implement verification instead.

The Bigger Picture

We conduct elevator audits or elevator assessments like this one because we believe building owners deserve to know what they are getting for their money. The gap between contracted service and actual service has real consequences: shortened equipment life, higher repair costs, compliance violations, and safety risks for building occupants.

But this is not just about catching service providers doing less than they promised. It is about recognizing that the entire model may need to evolve. When the same pattern appears across hundreds of buildings, from commercial high-rises to hospitals to hotels to condominiums, the problem is systemic.

Building owners have more options today than they did ten years ago. Better tracking tools, alternative service models, and independent consulting support. The question is whether they will use those options or continue operating on assumption and trust.

If nothing else, open the machine room door. Look at the binder. See what the records actually show. What you find might change how you think about elevator maintenance entirely.

Frequently Asked Questions

What is a Maintenance Control Program and why does it matter?

A Maintenance Control Program, or MCP, is a documented plan required by ASME A17.1 code that outlines all maintenance tasks, testing schedules, and service activities for each elevator. It must be kept onsite and accessible. The MCP is your only evidence that contracted maintenance is actually being performed.

Is my elevator service provider responsible for keeping maintenance records?

No. Under ASME A17.1, the building owner is responsible for maintaining the MCP and all associated documentation. While your elevator service provider performs the work, the code assigns recordkeeping responsibility to ownership. If records are missing or incomplete during an inspection, the building owner faces the violation, not the service provider. An elevator consultant can help outline a program for your building.

How can I tell if my building is actually receiving the maintenance we pay for?

Review your machine room records and compare documented visits against what your contract specifies. If your contract includes monthly maintenance, there should be twelve entries per year with dates and descriptions of work performed. Significant gaps between documented visits indicate service is not being delivered as contracted. Most elevator Service contracts aren’t even specific to monthly service. An elevator consulting firm can help make sure that you have the right processes and procedures outlined for your building’s needs.

What is Alternative Equipment Maintenance, and is it right for my building?

Alternative Equipment Maintenance, or AEM, is a flexible approach that allows building owners to customize their elevator service strategy rather than accepting standard contract terms. It may include on-call service models, competitive vendor selection, and independent performance tracking. AEM can be appropriate for buildings seeking more control over service quality and costs, though complex or high-use equipment may still benefit from traditional full-service contracts with proper oversight. Buildings are starting to use on-demand elevator service when they need it.

What happens if my elevator fails inspection due to missing records?

If required records are missing or outdated during an inspection, your elevator may receive a violation or fail to pass code. The building owner is held responsible for documentation compliance regardless of what the service contract states. Violations can result in fines, required corrective action, and, in some cases, orders to take the elevator out of service until compliance is restored. The elevator service provider may have been responsible for ensuring that you pass inspection, which is typically outlined in your contract. An elevator consultant can help find this clause for you if needed.

How can an independent elevator consultant help with this situation?

An independent elevator consultant evaluates your equipment condition, reviews maintenance documentation, and compares actual service against contracted obligations. Because consultants have no financial relationship with service providers, they provide an objective assessment of whether you are receiving value from your current arrangement and can recommend strategies to improve accountability and performance.

Global Elevator Consulting: Elevators Differ Around the World

Step into an elevator in Tokyo, and you’ll experience one of the fastest, smoothest rides in the world. Step into an elevator in a historic Parisian hotel, and you might encounter a charming, retrofitted lift carefully preserved for its heritage. In New York, high-rise office buildings rely on complex elevator systems designed for peak efficiency, as well as the retrofitting of elevators in older buildings. In Dubai, elevators race through record-breaking skyscrapers.

Different countries, different codes, different technologies, but one constant remains: elevators and escalators are the lifelines for moving people and freight in buildings. And as globalization reshapes how we live, work, and travel, building owners and property managers must think beyond borders. That’s why global elevator consulting matters more than ever.

Elevators Around the World

Elevators Around the World: Similar Goals, Different Rules

All elevators serve the same purpose: to move people and goods safely and efficiently. Yet their design, technology, and regulations can vary dramatically based on location and the needs of the buildings.

  • Different Codes and Standards
    The U.S. follows ASME A17.1/CSA B44, Europe uses EN 81, Asia relies on its own national codes, and some have no code whatsoever. An elevator modernization project that is compliant in Chicago may fall short in London or Shanghai, or vice versa.
  • Technology Adoption at Different Speeds
    Japan leads with some of the fastest elevators, while Europe pushes energy-efficient systems. In emerging markets, older traction or hydraulic models are still prevalent.
  • Cultural Expectations Drive Design
    In the Middle East, luxury is a priority. In Asia, speed and capacity rule. In Europe, elevator modernization often balances innovation with historic preservation.

These differences may seem small, but for building owners, they can mean millions in costs, compliance risks, or lost opportunities without the right guidance.

Why Worldwide Elevator Consulting is Essential

At The Elevator Consultants, we work with clients throughout the world, attend international vertical transportation conferences, and collaborate with experts worldwide. One thing is always clear: elevator technology is global, but no two markets are the same.

Here’s why that matters:

  • Global Real Estate Investments
    Investors buying properties abroad need to know the true condition of elevator systems. Without global expertise, hidden liabilities can go unnoticed until it is too late. All building investments with elevators should perform elevator due diligence to understand the true condition of the elevators. It is common for investors to say, “I passed inspection,” and the elevator service provider says it is in good shape. This leaves REITS, real estate asset managers, real estate portfolio managers, and real estate investors vulnerable.
  • Multinational Portfolios
    Property managers overseeing assets in multiple countries need a consistent approach to elevator consulting. Otherwise, performance and costs can vary widely. It can be challenging to keep the different elevator codes and elevator authority having jurisdiction for different markets.
  • Preparing for Code Evolution
    International regulations influence many local standards. Staying informed globally helps avoid costly surprises as codes evolve. It is important to understand the local standards, as some countries have strict governance.

The Risks of a Local-Only Approach

Relying solely on local elevator service providers can be limiting based on the elevator system and building. Their expertise may be strong, but often confined to local practices and technology. It is important that he elevator service provider continues to understand the technologies and elevator systems that ae being installed. In short, elevators may seem local, but they are part of a worldwide industry.

The Elevator Consultants: Your Global Elevator Consultant

We combine global knowledge, local expertise, and independent analysis to help owners, managers, and investors make smarter elevator decisions.

Our worldwide elevator consulting services include:

  • Modernization Specifications – aligned with both local codes and global standards
  • Maintenance Audits & Bid Processes – benchmarked against international performance levels, combined with the building’s operational needs
  • Due Diligence for Property Deals – uncovering elevator conditions and future costs
  • Repair & Invoice Review – preventing overpayment with global comparisons as well as the local markets and country
  • Compliance & Safety Assurance – protecting assets by anticipating international best practices

Whether you manage one building in Miami, a portfolio in Texas,  or a portfolio across Europe, Asia, and the Middle East, we provide clarity, confidence, and cost savings.

Overall, elevators across the globe share the same mission but differ in execution. From ultra-fast towers in Asia to heritage lifts in Europe to sustainability-focused upgrades in North America, elevator consulting is no longer just local; it’s global.

That is why working with a global elevator consultant like The Elevator Consultants is not just smart, it is essential for protecting investments, ensuring compliance, and staying ahead of innovation.

With worldwide expertise and a proven consulting process, we make sure your elevators do not just move people—they move your business forward, anywhere in the world.

Frequently Asked Questions

What is global elevator consulting?

Global elevator consulting is the expert evaluation and management of elevators, escalators, and vertical transportation systems across multiple countries. It ensures that equipment meets local regulations while also aligning with worldwide best practices, technology standards, and cost benchmarks.

Why do elevators differ from country to country?

Elevators differ globally due to variations in safety codes, building regulations, cultural expectations, and available technology. For example, Japan prioritizes speed in high-rise towers, Europe emphasizes eco-efficiency and historic preservation, while North America focuses heavily on compliance and buildings’ operational needs.

Why should I hire a global elevator consultant instead of just relying on my local elevator service provider?

Local elevator service providers may only understand their region’s codes, pricing, and practices. A global elevator consultant brings independent expertise, identifies cost savings, benchmarks proposals against international standards to local standards, and ensures you’re not overpaying or overlooking compliance risks, especially if you manage properties in multiple markets.

How does global elevator consulting help with property investments?

When buying or selling a building, due diligence on elevators is critical. A global elevator consultant uncovers hidden repair costs, elevator modernization needs, or compliance gaps, helping real estate investors and building owners avoid surprises and negotiate better deals in international transactions.

What services does The Elevator Consultants provide worldwide?

We provide a full suite of elevator consulting services, including elevator modernization specifications, maintenance audits, due diligence, repair and invoice review, compliance consulting, and project management. Whether you manage one property or a global portfolio, our worldwide independent elevator consulting ensures elevators are safe, efficient, and cost-optimized.

 

What Is Door Lock Monitoring (DLM)?

Door Lock Monitoring, or DLM, is a critical elevator safety feature specified in ASME A17.1/A17.3 codes. It ensures that elevators cannot move unless the car doors are fully closed—and that no faulty or bypassed circuits can override safety systems.

In technical terms, DLM uses sensors and logic circuits to:

1. Prevent car movement if the car doors aren’t fully sealed—even if the interlock signals appear OK.

2. Stop automatic door-close operations if circuits are shorted or bypassed while doors are fully open

Safety & Code Requirements

ASME A17.1–2000 onward introduced mandatory DLM language. Since then, retrofit requirements under A17.3-2015 apply to all existing elevators

Many U.S. jurisdictions (Florida, New York, Minnesota, Washington, Nevada, Georgia, South Carolina, and more) have adopted DLM enforcement. For instance:

  •  Florida: All elevators must have DLM by January 1, 2024
  •  New York City: Compliance has been mandatory since January 1, 2020
  •  Minnesota: Inspections began in 2021, with 60-day penalty-free compliance plans allowed.

Why this matters:

At a high level, it prevents injuries or fatalities caused by car movement with open doors.

elevator Door Lock Monitoring

 

What Does a Building Encounter When Implementing DLM?

1. Assessing Existing Infrastructure

  • Elevators built/modernized after 2000 often have DLM hardware, but it may not be activated.
  •  Older units may lack sensors, logic boards, or use outdated wiring

A professional inventory survey, or if the building can provide enough data, an opinion can confirm compliance and identify upgrade needs

2. Selecting the Solution

  •  Activate existing DLM via software or parameter changes if the equipment already supports it.
  •  Add a universal overlay from a supplier to retrofit compliance
  •  Full modernization, upgrading the control panel, sensors, door operator, etc., for older systems without DLM capability, may be necessary.

3. Timeline & Cost

  •  Activation or overlay: potentially completed in days with minimal downtime.
  •  Modernization: may take weeks and cost tens of thousands, especially for older equipment
  •  Costs range from a few thousand dollars to several tens of thousands of dollars or more, depending on scope and whether full replacement is necessary

4. Permitting & Inspection

  •  Permits are often mandatory (e.g., NYC, Florida).
  •  Authority Having Jurisdiction Inspectors confirm DLM functions per ASME A17.3
  •  Violations can trigger penalties, elevator shutdowns, or the requirement of a compliance plan

Why Work with a Professional Elevator Consultant?

Professional elevator consulting firms like The Elevator Consultants provide essential expertise for navigating the DLM maze:

  •  Unbiased code analysis: Confirm whether your building needs door lock monitoring, or if it simply requires activation of existing features.
  •  Cost-effective solution selection: Evaluate activation, overlay, or full modernization based on life cycle planning and building goals.
  •  Accurate bidding: Avoid blanket proposals that could overcharge by tens of thousands
  •  Seamless coordination: Handling the entire project, if needed, from scope to final inspection and contractor oversight.
  •  Risk mitigation: Ensure passenger safety, compliance, and prevent downtime/disruptions.

Best Practices for Implementation

1. Start with an inspection of inventory DLM readiness.

2. Review your jurisdiction’s compliance deadline and whether a grace or planning period applies.

3. Compare options—activation vs. overlay vs. modernization based on cost, elevator age, usage, and future plans.

4. Engage a professional elevator consultant to oversee specification, bid process, and installation fidelity.

Door Lock Monitoring isn’t a luxury; it’s a code-mandated, life-saving requirement. Whether your elevator has outdated logic or lacks basic sensors, converting that gap into compliance ensures safety, legal protection, and reliability.

As a seasoned elevator consulting firm like The Elevator Consultants, we help anyone with an elevator from building owners, facility managers, and hotel or hospital operators, through detailed assessments, specification writing, and installation oversight. We ensure each DLM project is code-compliant, budget-aligned, and seamlessly integrated into your vertical transportation system.

Need help with door lock monitoring (DLM)?

Reach out to The Elevator Consultants for a no-obligation assessment and customized elevator management plan.

What is Door Lock Monitoring (DLM) in elevators?

Door Lock Monitoring (DLM) is a safety feature required by elevator code (ASME A17.3) that prevents an elevator from moving unless its doors are fully closed and locked.

2. Why is DLM required?

DLM helps prevent dangerous situations where an elevator moves with open or unsecured doors. Building codes now require this life-safety feature to protect passengers and reduce legal liability for property owners.

3. Is DLM required in all U.S. states?

No, but it’s rapidly being adopted. States like Florida, New York, and Minnesota have already mandated DLM with specific compliance deadlines. Many others are expected to follow suit based on ASME A17.3 adoption.

4. What’s the deadline for DLM compliance in Florida?

Florida’s compliance deadline was originally December 31, 2023, but has been extended to August 1, 2025. All elevators must have DLM installed and operational by this date to avoid fines and potential shutdowns.

How do I know if my elevators already have DLM?

Elevators installed or modernized after 2000 may already have DLM hardware but not be activated. A professional elevator consultant can perform an audit to verify compliance and determine the best course of action.

What are the options for installing DLM?

  •  Activate existing systems if hardware is compatible.
  •  Install a retrofit DLM overlay unit if current systems can’t support it.
  •  Modernize the elevator control system entirely for older or obsolete units
  • This depends on the elevator system installed.

How much does it cost to comply with DLM requirements?

Costs can vary based on the equipment installed, from a few thousand for a simple activation to tens of thousands or more for a full modernization. Factors include elevator age, manufacturer, number of floors, and control system type.

Will DLM installation cause elevator downtime?

Minimal downtime is expected for overlays or activations, often just hours or a few days. However, full modernizations can take weeks and months. Proper project management by an elevator consultant helps minimize disruption.

Can building owners face penalties for non-compliance?

Yes. Jurisdictions like NYC and Florida impose fines, failed inspections, and even elevator shutdowns for non-compliance. Insurance carriers may also deny claims if a non-compliant elevator causes injury.

Who should I contact to get started with DLM compliance?

Engage a professional elevator consulting firm like The Elevator Consultants. They provide a full plan for you based on the number of elevators and your situation, from a simple call to expert inspections, compliance strategies, project oversight, and contractor coordination to ensure full, code-compliant execution.

Who Controls the Elevator Data?

The Hidden Risk That Facility Leaders Can No Longer Ignore

In an age where data drives decisions, transparency equals accountability. Yet in the vertical transportation industry—elevators, escalators, lifts—the vast majority of building owners and facility managers are willingly give all control of elevator performance and code data to the very vendors they pay to maintain their equipment. This is odd especially since it’s a code requirement that ownership or the owner of the building or the owner of the equipment has to keep the maintenance records.

Why does this matter?

Because when the vendor owns the data, they own the narrative. And when you let a vendor grade their own work without oversight, you’re not managing performance. We know several cliches here like letting the “Letting the fox guard the henhouse” and “Letting the student grade their own test” all the time, or “That’s like building a house on sand.”. It is really something that individuals need to think about.

At The Elevator Consultants, a professional elevator consulting firm, we’ve seen the consequences of this blind trust time and again: falsified maintenance logs, manipulated uptime reports, omit records, and a frustrating refusal to provide data when the relationship ends or is in critical need. While this sounds like hearsay, we possess email trails and long-term case studies that expose a recurring industry pattern. The question isn’t if it’s happening it’s why aren’t more building executives doing something about it?

Let’s explore this deeper since it is clear it’s not about risk, it may be about watching money quietly disappear every month with no way to prove you got what you paid for.

The Dangerous Comfort of Convenience

Elevator service providers will often tell you:
“We have all the data. Just use our system.”

It sounds efficient. Seamless. One less thing to manage. But here’s the problem: you’re giving full control of performance monitoring, compliance tracking, and service documentation to the same vendor that’s incentivized to cut corners and maximize profit. These vendors tell you that your equipment is obsolete and it really may not be or they say it’s obsolete after only being in the market for a few years. They also provide you with invoices and or proposals that you really don’t know what they’re for.

Would you let your janitorial company write its own report card and submit it to the board? Would you let your HVAC provider claim a service was done without proof and then pay the invoice without question?

Of course not.

For janitorial services, you could actually see if the work has been completed, and for HVAC, you can feel that the work has been completed in most cases. For elevators, you have no proof.

Yet somehow, when it comes to elevators, one of the most complex, costly, and safety-sensitive systems in a building, this exact scenario plays out daily.

Skin in the Game: Investors vs. Employees

Here’s what’s truly revealing: the individuals who most often question the vendor’s data are investors.
Why? Because they have skin in the game—it is their money.

Instead of taking reports at face value, investors track performance carefully, scrutinize where the money goes, and demand justification for every dollar spent. Their focus is always on ROI, and they recognize that vendor-reported data, without independent verification, is simply not enough.

On the other hand, most employees, like facility managers, property managers, building engineers, and even executives, frequently don’t push back. They’re either too busy, too trusting, or too entrenched in the “that’s how we’ve always done it” mindset. The elevators are working, and no one is getting hurt, which is truly what we see in the industry.

But here’s the truth: It is their responsibility to protect the organization’s stakeholders. When they fail to question vendor-reported data, they’re not just being passive; they’re being negligent. Yet they let the elevator service companies have full control.

The Real Risks of Vendor-Controlled Elevator Data

When an elevator service provider controls all the elevator performance and maintenance data, it creates a serious conflict of interest. Here’s what that actually looks like in practice:

1. The Vendor Grades Their Own Work
When vendors report on their own performance, they only show what benefits them. You may never see the full picture including missed services, delays, redundant service charges, or compliance issues.

2. No Internal Building Tracking
Without your own building side log or system, there’s no baseline to compare against. Inconsistencies or failures often go unnoticed until a major issue arises. A simple pen and paper can even help.

3. Data Disappears When the Contract Ends
If you switch vendors, you may lose all historical data. We’ve seen elevator service providers refuse to turn over records, leaving buildings with no audit trail or service documentation.

4. No Way to Verify Service or Response Times
Without timestamped reports and internal logs, you’re relying solely on what the vendor claims. You can’t verify how quickly they responded or if they responded at all.

5. Missed Maintenance and Compliance Issues Go Unchecked
If preventive maintenance is skipped or elevator inspections fail but are not reported, you’re exposed to legal, safety, and financial risks. And without access to elevator data, you won’t even know it’s happening.

Vendors often claim uptime is at 99.9%—yet tenants still report frequent shutdowns. Preventive maintenance “logs” sometimes contain no technician timestamps. In other cases, vendors refuse to provide a complete service history. Some even admit to keeping only two years of data, which is not code-compliant (see ASME A17.1). This isn’t paranoia—it’s a pattern.

How to Take Back Control Without Starting a War

Building leadership doesn’t need to be confrontational. But they do need to be strategic.

Here’s how:

1. Frame the Vendor’s System as “One Perspective”

Rather than outright rejecting it, position the vendor system as a single data point.

“Vendor systems are helpful but any industry best practice is to have your own data, building side tracking as well. It’s about full visibility, not mistrust.”

2. Cross-Validate a Sample Window

Choose a specific time period or a few elevators. Compare vendor reported logs to internal observations.

“Let’s compare what was reported vs. what actually occurred. We’ll all be better informed going forward.” You can do this manually or use the ElevatorApp.

3. Document Discrepancies—Tactfully

If inconsistencies arise, don’t accuse. Collaborate.

“We noticed some gaps between reports and on-site experience. Let’s align to ensure accuracy.”

4. Request Raw, Exportable Data

A dashboard is not enough. You need CSV or Excel files with timestamps, technician names, and unit-specific records. Grap the data for the past 3-5 years per code and for comparison.

“This is standard for other building vendors. Elevators shouldn’t be any different.”

5. Maintain a Building-Controlled Layer of Data

Even without specialized software like the ElevatorApp, you can implement:

  • A simple logbook tracking service calls
  • Timestamped vendor checklists
  • Internal service request tickets with resolution times
  • Copies of testing and compliance certificates

Small steps create big leverage.

Leadership: It’s Time to Lead

This issue isn’t just operational it’s ethical and fiduciary. When executives and facility managers fail to implement even basic oversight, they’re failing their tenants, their owners, and their stakeholders.

Would you let your accounting firm prepare and audit your own financials? Would you accept a legal report from the opposing counsel without review?

Then why do so many buildings let the elevator company write the report, audit the performance, and control the data—without question? This practice is mind boggling.

Final Thought: Elevators Should Not Be the Exception

Every industry standard, from ISO to OSHA, insists on independent verification, dual-layer accountability, and record transparency. Fire life safety, HVAC, janitorial, and IT all these departments are required to maintain their own records, verify vendor work, and retain data for audit.

Why should elevators be different?

The Elevator Consultants: Your Independent Oversight Partner

At The Elevator Consultants, we help building owners and operators regain control. From auditing vendor claims to helping facilities set up internal data tracking, we exist to protect your interests, not the vendor’s.

Don’t wait for a failure, a lawsuit, or a compliance violation to take action.
Start by asking one simple question: “Who owns our elevator data and why isn’t it us?”

For support, guidance, and tools to build a stronger oversight model, visit:
www.theelevatorconsultant.com | info@theelevatorconsultant.com

Elevator Consulting for Government Agencies: Navigating Accountability and Efficiency

In the realm of government building management, overseeing elevator systems presents a unique set of challenges. These challenges are intensified by the need for strict compliance and fiscal responsibility. Commonly, government agencies rely on elevator service providers for both maintenance and inspections. His situation resembles “letting the fox watch the henhouse. This article examines the shortcomings of this practice and highlights the value of independent elevator consulting and inspection services, categorized under SIC Code 8748 and NAICS Codes 541618 and 541350.

The Drawbacks of Provider-Led Inspections

The practice of entrusting elevator service providers with the task of inspecting the very systems they maintain poses significant conflict of interest risks. This arrangement often results in overlooked maintenance issues, subjective assessments, and, potentially, a rise in long-term costs. Unresolved or inaccurately identified problems contribute to these costs. The impartiality of inspections and the actual condition of the elevators can be compromised, leading to safety concerns and inefficiencies.

An Independent Professional Elevator Consulting: A Path to Transparency

Turning to elevator consulting firms, categorized under SIC Code 8748 (Business Consulting Services, NEC) and NAICS Code 541618 (Other Management Consulting Services), offers a clear solution. These firms provide an unbiased, expert perspective, crucial for objective evaluations and advice. This approach ensures that government buildings’ elevator systems are assessed and maintained based on actual conditions. It remains free from the biases inherent in provider-led models.

The Advantages of Third-Party Inspection Services

Third-party inspections, falling under NAICS Code 541350 (Building Inspection Services), bring a multitude of benefits:

  • Objective and Unbiased Evaluations: Independent inspectors ensure a fair and accurate assessment, highlighting issues that may be overlooked by service providers.
  • Enhanced Cost-Effectiveness: Accurate identification of maintenance needs helps avoid unnecessary and costly repairs often suggested by service providers.
  • Safety and Compliance Assurance: Independent elevator consultants prioritize compliance with safety standards, thereby reducing the risk of accidents and enhancing the reliability of elevator systems.

Real-World Examples: Improving Government Efficiency

Real-world cases highlight the impact of independent consulting. A government facility, previously relying on provider-led inspections, switched to an independent firm. The new consultants identified critical maintenance issues. This led to repairs that significantly improved the elevators’ safety and reliability. In another example, a comprehensive audit by independent consultants for a government agency revealed substantial cost-saving opportunities. This applied to their elevator service contracts. These strategic changes resulted in enhanced service quality and considerable financial savings.

Strategic Steps for Government Agencies

To optimize elevator management, government agencies should consider:

  • Engaging Independent Consultants: Connect with firms classified under the relevant SIC and NAICS codes for impartial consulting and inspection services.
  • Conducting Regular Audits: Periodic audits of elevator systems and maintenance contracts can ensure continued efficiency and cost-effectiveness.
  • Staff Training and Awareness: Educate government staff on basic elevator system knowledge to facilitate informed decision-making and effective management.

Embracing a Proactive Approach

A proactive stance in managing elevator systems can have far-reaching benefits for government buildings. By adopting a structured approach to maintenance and inspections through independent consultants, agencies can achieve a higher level of operational efficiency, safety, and fiscal prudence. This not only aligns with the public sector’s accountability standards but also ensures the longevity and reliability of these critical building systems.

For government agencies, embracing independent elevator consulting and inspection services is essential. They are categorized under SIC Code 8748, NAICS Code 541618, and NAICS Code 541350. This is a step towards enhanced accountability, safety, and fiscal efficiency. It’s a strategic shift from reactive to proactive building management. Elevate the standard of your elevator systems by reaching out to qualified, independent consultants. They provide the expertise and unbiased oversight needed for optimal performance and compliance.

Why Building Owners Need to Know About ASME A17.1 / CSA Handbook on Safety Code for Elevators and Escalators, Americans with Disabilities Act and Others

As a building owner or property manager, you are responsible for the safety of your building’s tenants and visitors. A few of the many aspects of safety you need to be well-versed in are ASME A17.1 / CSA Handbook on Safety Code for Elevators and Escalators (ASME A17.1), Americans with Disabilities Act (ADA) Accessibility Guidance for Buildings and Facilities, and numerous other code requirements to understand fully the compliance of your building. It is common for people to ask an elevator consultant about the code they need for their elevators. Why Building Owners Need to Know About ASME A17.1

Why Building Owners Need to Know About ASME A17.1

Here are some important elevator standards for building owners:

ASME A17.1 – This is the primary safety code for the design, construction, installation, operation, inspection, testing, maintenance, alteration, and repair of elevators and escalators in the USA. It covers required safety features for vertical transportation, from maximum travel distances to equipment requirements, testing, and much more. This codebook should be in every building or within an organization with elevators. It is easily referenced, with information available immediately.

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ADA Standards

The Americans with Disabilities Act sets requirements for elevators to ensure accessibility and conditions for the elevator to comply with standards like braille, door open times, door width, button height, size of buttons, and more. There are different requirements for different buildings based on the use of the building. New and existing buildings must follow; however, some elevators comply at installation time.

NFPA 101 Life Safety Code

Including this feature protects people in multiple areas and proves essential whenever a building installs elevators. Buildings must comply with this requirement, covering everything from firefighter service to necessary sprinklers and more. Owners can consult their fire life safety company to address additional work that may impact elevator functionality.

Local Codes

Most jurisdictions have adopted some version of ASME A17.1 and other rules and regulations that may go beyond the abovementioned codes. It is critical that the building knows what the principles are and the code year their equipment is under. The facility must adhere to this code. The facility should also be aware of special code requirements that are required and not in these books. The service provider may inform the structure of the new code requirement, but it is ultimately the responsibility of the building. Building owners need to check with the local authority.

Staying current with the latest edition of all applicable standards for an elevator, escalator, lift, etc., making alterations to your equipment, or installing a new elevator is best practice. General knowledge ensures maximum safety, legal compliance, and quality for any building’s elevators. An establishment may have to bring in an elevator consultant, fire life safety consultant, or others to ensure they are fully compliant. If the building needs clarification, these experts can help.

FAQ: Understanding ASME A17.1 safety code standards for Elevators

The ASME A17.1 Safety Code for Elevators and Escalators is a crucial benchmark in ensuring the safety, reliability, and efficiency of vertical transportation systems. While navigating this technical standard, building owners, property managers, and facility operators often raise common questions. Below is a detailed breakdown of frequently asked questions (FAQs) about ASME A17.1, paired with insightful responses.

What is ASME A17.1, and why is it important?

ASME A17.1 is the Safety Code for Elevators and Escalators, established by the American Society of Mechanical Engineers. It sets out minimum requirements for the installation, operation, maintenance, inspection, and testing of elevators, escalators, and related equipment.

Why it matters: Adhering to ASME A17.1 ensures the safety of passengers and operational compliance with state and local laws. It minimizes liability risks and promotes efficient and reliable vertical transportation systems​.

How frequently should elevator inspections occur under ASME A17.1?

ASME A17.1 requires periodic inspections based on the type of elevator and its usage. For example:

  • Hydraulic elevators typically require annual inspections.
  • Traction elevators may require both annual and five-year full-load tests.
  • Escalators undergo annual skirt performance tests​.

Pro Tip: Regular audits by consultants, such as The Elevator Consultants, can ensure compliance and provide peace of mind.

Which maintenance records must you keep to comply with ASME A17.1?

Building owners must maintain detailed records of all elevator activities, including maintenance, inspections, testing, and repairs. The code specifies that these records should be available for review by inspectors at any time​.

Digital Solutions: Platforms like ElevatorApp™ streamline record-keeping, making compliance easier by storing and managing all necessary documents digitally.

Which safety features does ASME A17.1 require you to inspect regularly?

There are several safety features that are listed in the code. A few safety features include:

  • Door sensors to prevent accidents.
  • Emergency alarms and interlocks to ensure functionality during entrapments.
  • Firefighter operations to comply with fire safety standards​.
  • Many more are listed in the code.

Proactive Maintenance: Regular checks and service on these components help mitigate potential liabilities​.

What are the common pitfalls that lead to non-compliance with ASME A17.1?

  1. Deferred Maintenance: Overlooking scheduled repairs or inspections.
  2. Outdated or Broken Equipment: Failing to repair, modernize, or update systems to meet current standards required.
  3. Poor Recordkeeping: Failure to maintain thorough and accessible service logs.
  4. Testing: Required testing is not complete.

Solution: Consulting services help identify and rectify these gaps, ensuring code adherence.

How does ASME A17.1 address modernization projects?

Modernization projects must align with the latest ASME A17.1 standards, which include requirements for safety upgrades, energy efficiency, and compliance testing. Consultants typically guide buildings through these requirements to ensure smooth transitions​.

What Code Year for ASME A17.1 Am I Under?

The ASME A17.1 Safety Code for Elevators and Escalators updates regularly, with new editions released approximately every three years. Your applicable code year depends on several factors, primarily set by the local authority having jurisdiction (AHJ) and the adoption timeline of your state or municipality. Here’s how to determine your code year:

  1. Consult Your Local AHJ

Each AHJ decides which version of ASME A17.1 is enforced within its jurisdiction. This information can typically be found through:

  • Local building departments
  • State elevator safety boards
  • Municipal code enforcement agencies

For example, some states may adopt the most recent version, while others may enforce a code from several years ago if they have not updated their regulations.

  1. Review Your Elevator Installation or Modernization Timeline

The ASME A17.1 code year often aligns with the year your elevator was installed or last modernized.

  1. Check Your Maintenance Contracts or Inspection Reports

Maintenance agreements and inspection records often indicate the ASME A17.1 code year that governs how technicians maintain and inspect your equipment. Check for references to code-specific requirements or testing protocols, such as Category 1, 3, or 5 tests, which form part of ASME A17.1.

  1. Engage an Elevator Consultant or Vertical Transportation Consultant

If you’re uncertain or managing a building with multiple elevators across different jurisdictions, hiring a vertical transportation consultant is the most reliable way to confirm your code compliance. Consultants stay up-to-date on local regulations and can provide an authoritative answer

  1. Look for Updates or Notices from AHJs

Sometimes, AHJs inform property owners about new code editions or require them to take action to ensure compliance. Regularly reviewing correspondence from local authorities ensures you’re aware of any changes.

How can a building verify its elevators are ASME A17.1 compliant?

Engage professional elevator consultants to perform audits, which include:

  • Performance Assessments: Evaluating operational efficiency.
  • Safety Inspections: Checking adherence to mandated safety standards.
  • Compliance Testing: Ensuring all regulatory requirements are met.

What actions should you take when you detect non-compliance?

  1. Hire a Vertical Transportation Consultant: Professionals like The Elevator Consultants offer tailored solutions to address deficiencies.
  2. Review Contracts: Ensure maintenance agreements specify compliance responsibilities.
  3. Implement Corrective Actions: Address immediate safety concerns and schedule necessary upgrades.

Why Partner with The Elevator Consultants?

Navigating ASME A17.1 standards can be daunting. The Elevator Consultants provide unparalleled expertise to:

  • Conduct Comprehensive Audits: Identifying compliance gaps and cost-saving opportunities.
  • Streamline Maintenance Processes: Ensuring regular upkeep meets code requirements.
  • Deliver Peace of Mind: Guaranteeing your elevators operate safely and efficiently.

Get Started Today! Contact us at TheElevatorConsultants.com to schedule a consultation. Elevate your building’s compliance and performance standards effortlessly.

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Elevator Maintenance Checklist: What Building Owners Should Know   

As a building owner or property manager, it is your responsibility to ensure the safety and reliability of your elevators. Regular elevator maintenance is essential to ensure smooth, safe operation and to prolong the lifespan of your elevators. 

Using an elevator maintenance checklist can help you stay on track. This checklist typically includes tasks and inspections to ensure safe and efficient operation. ASME A17.1  elevator maintenance requirements

Safety Code for Elevators and Escalators has the minimum code requirements a building must follow. A building should consult its Authority Having Jurisdiction to determine the specific codes it must follow. Although requirements vary based on elevator type and local regulations, the following items are often included:

Maintenance Schedule and Contract 

  • Understand the maintenance schedule recommended by the elevator manufacturer and elevator code and adhere to it. The building should know what is required for their specific equipment to get the most of the equipment.  
  • Ensure you have a clear and comprehensive maintenance contract with an authorized elevator service provider. The maintenance service contract should have terms and conditions that meet the needs of the specific building and not just a template agreement provided by the service provider. If the building uses a template contract provided by the service provider, the building should have the requirements of the building added to the contract.  

Routine Maintenance 

  • Routine maintenance and repairs are necessary to keep elevators running safely and reliably. This is usually covered under your current elevator maintenance agreement.  
  • There are many terms in a contract, including items that are covered and not covered. The building’s elevator maintenance contract should provide coverage so the building knows what its yearly cost entails without additional elevator expenses. Some maintenance items included in the elevator contract are ride quality adjustment, door alignment correction, component replacement, electrical system repairs, cleaning, and lubrication.  

 Documentation and Record-Keeping 

  • Keep a detailed log of all maintenance tasks completed, issues discovered, and repairs. This is a code requirement that is the owner’s responsibility. It is common for building owners and property managers to rely on the elevator service provider for this when it is actually the building’s responsibility. Elevator Maintenance Checklist

 Safety and Code Compliance  

  • Be familiar with local, national safety codes and regulations that pertain to elevator operation, maintenance, and safety. The ASME A17.1 Safety Code for Elevators and Escalators, among others, provides essential guidance for understanding the required codes at your location.
  • Make sure the relevant authorities having jurisdiction inspect and certify your elevator according to these requirements.

Emergency Preparedness 

  • Have a well-defined emergency plan that covers scenarios such as power outages, entrapments, and evacuations. This can also be part of your elevator maintenance service agreement. The service levels required in your elevator maintenance contract will assist in emergencies.  
  • As part of elevator maintenance, the service provider will ensure that communication systems, emergency stop buttons, emergency lighting, and other safety features function correctly. 

 Budgeting for Repairs and Upgrades 

  • Plan for potential repair costs and allocate funds for unexpected breakdowns or necessary upgrades. Although you have a contract, the industry does change, items become obsoletes and there are building related issues that may happen. A budget for these items should always be created.   
  • Stay on top of the elevator industry changes by discussing with other buildings and individuals about newer technologies and trends that could help your elevator system. However, an elevator consultant can also inform you of trends and changes. Regularly review the condition of the elevators and assess whether modernization or technology updates are needed. 

 Conduct an Elevator Audit 

  • Regularly review the condition of the elevator and assess the current state of the equipment. Determine if your equipment is getting the maintenance needed.  
  • Discuss with tenants or people using the elevators if they are having any issues.  
  • Review your maintenance records and files to understand what is going on with your elevator system. 
  • Stay on top of all issues.  

 Regularly Required Inspections 

  • Authorities having jurisdiction should inspect elevators quarterly, semi-annually, or annually, depending on state and local code requirements.
  • A licensed and certified elevator inspector conducts these inspections, checking for mechanical and safety issues.

Elevators are essential to buildings.  Elevators need regular maintenance and safety checks to keep them running safely and efficiently. Routine maintenance, staying informed about safety regulations, and preparing for emergencies are essential responsibilities for building owners and property managers. As mentioned, building owners must take full responsibility for elevator and escalator maintenance.

Relying solely on your elevator service provider is not the best practice. The building should provide a “report card” or even have monthly, quarterly, or yearly (interval is pending the building’s needs) meetings with your elevator service provider to get a state of your elevators. The building has access to all the mechanical equipment.  And elevators and escalators should be part of this insight. The information you can gather by developing an elevator maintenance checklist for your building will allow the equipment to live its life cycle with minimal issues. The insight the building will gain will save significant time and money over the years. Prepare an elevator maintenance checklist for your building.  

The Elevator Consultants Announces Post on Need for a Maintenance Control Program for Elevators and Vertical Transportation Assets

Chicago, Illinois – February 28, 2018. The Elevator Consultants, a leading elevator consulting and vertical transportation consulting firm, is proud to announce a new post to its blog. This post is on the issue of what a Maintenance Control Program (MCP) is. Additionally, it explains why it is necessary for building owners with respect to elevators and other vertical transportation assets.

Maintenance Control ProgramThe post explains that the code in ASME A17.1/CSA B44 Safety Code for Elevator and Escalator Safety section 8.6 requires that a maintenance control program (MCP) is present for each conveyance. A conveyance is an elevator, escalators, lift, dumbwaiter, moving walkway and the like.

“We use our blog to bring attention to some of the key issues with respect to elevators and other vertical transportation assets,” explained Laurie Kohl, manager at The Elevator Consultants. “This post goes into detail about what a Maintenance Control Program (MCP) is, and why one is required for building owners to have.”

There, one can not only read about what a Maintenance Control Program is with respect to elevators and vertical transportation assets. Interested persons can also reach out to the experts at the Elevator Consultants for a consultation on their elevator and vertical transportation needs. No two buildings or situations are entirely alike. Therefore, the best first step is a consultation and possible engagement. To read more, for example, on elevator due diligence.

Background on maintenance control programs and elevators / vertical transportation assets

Here is background on this release. The question is often asked, “Why aren’t building owners complying with ASME A17.1/CSA B44 Safety Code for Elevator and Escalator Safety section 8.6?” This is a very common problem for building owners. It is evident from failed inspections, maintenance problems, and even lawsuits or litigation. The building owner is paying for a maintenance contract to maintain the elevators, escalators, lifts, etc. They are paying, which goes hand in hand with a Maintenance Control Program (MCP). Consequently, the equipment should be compliant. However, this may not be the case. Most building owners are paying for maintenance services that they are not receiving. If the building owners enforced their required maintenance, they would be compliant with a Maintenance Control Program (MCP). This would result in safer equipment and saving unnecessary cost. The post goes into more detail on this problem and issue.

Interested persons, especially building owners, investors, and REITS (Real Estate Investment Trust) management are urged to reach out for a consultation once they are aware of this important issue.

About the elevator consultants

The Elevator Consultants is a leading elevator consulting firm helping building owners, property managers, building engineers, facility managers, and REIT’s oversee and optimize their elevator and vertical transportation assets. By doing so, they achieve greater efficiency and increase their bottom line. Service offerings include elevator consulting services like elevator audits, elevator due diligence, and even elevator cost reduction. There are also elevator management services. The firm provides elevator service monitoring software to escalator and elevator insurance claims, not to mention other consulting services. These include elevator modernizations and new elevator maintenance service contracts. Anyone looking for an elevator advisor, elevator expert, or elevator consulting firm, is encouraged to reach out for a no-obligation consultation.

Media Relations
Web. https://theelevatorconsultant.com/

A Maintenance Control Program & ASME A17.1/CSA B44 Safety Code for Elevator and Escalator Safety section 8.6

As one of the leading elevator consulting firms in the United States, we get a lot of questions from building owners, investors, and even REITS about elevators and vertical transportation assets. One of the more common is, “What is a Maintenance Control Program or MCP?”Elevator Consulting, Maintenance Control Program

In this blog post, we’ll discuss what an MCP is. We will also explain how it relates to regulatory requirements for elevators. If you’re looking for an elevator consulting firm, reach out to us for a consultation. We bring a wealth of knowledge and expertise to the table. We help building owners, managers, and even investors by analyzing what’s going on with their elevators and other vertical transportation assets.

Understanding the ASME A17.1/CSA B44 Maintenance Control Program

A maintenance control program or MCP is part of the code in ASME A17.1/CSA B44 Safety Code for Elevator and Escalator Safety section 8.6. This requires that a maintenance control program (MCP) is present for each conveyance. A conveyance is an elevator, escalators, lift, dumbwaiter, moving walkway and the like.

The Safety Code for Elevators and Escalators, ASME A17.1/CSA B44, states that a conveyance owner must have a Maintenance Control Program in place for their conveyance(s).

The building owners and their agents, i.e., the property managers, should be fully aware of the maintenance control program (MCP). Responsibility for ensuring that an MCP is implemented lies with the building owner, not the elevator service provider. The service provider must follow the MCP. However, the owner must ensure compliance with the code-required program.

There must also be proof of adherence. In addition, the building owner should check with the local Authority Having Jurisdiction (AHJ). This confirms that record-keeping, safety requirements, and maintenance practices for elevators, escalators, and lifts are being met.

Ensuring Compliance with Local Authorities

The building owner must also know which ASME A17.1/CSA B44 code year the Authority Having Jurisdiction (AHJ) is following to ensure full compliance. A missing or incomplete maintenance control program (MCP) is a common inspection violation which can usually be correlated with proper maintenance not being performed on the conveyances jeopardizing the safety of individuals riding the elevators, escalators, lifts, etc. A Maintenance Control Program (MCP) is easily implemented.

Reach out to an Elevator Consultant

We at The Elevator Consultants can help you with your elevator and vertical transportation assets. As part of this process, we can assist with the requirements of a Maintenance Control Program. Reach out for a consultation with us, today.