Tag Archives: Elevator Service Trends

Elevator Modernization & Upgrades: Three Bids, and the Viewpoint of an Elevator Consultant

“I have three bids.” This is very common for an elevator consulting firm or vertical transportation consulting firm to hear from building owners, property managers, and facility managers. This includes whether they are commercial, condominium association, developers or the like. Typically, this happens when they are completing an elevator repair, upgrade and/or modernization.

Elevator Modernization & UpgradesThis holds true for elevators, escalators, lifts, dumbwaiters, etc., and other similar projects.

In this blog post, let us unpack some of the hidden problems in the “I have three bids” idea when it comes to elevator repairs, modernization, or upgrade projects.

Building owners often feel that the bids they receive are accurate for their project. They believe an elevator contractor can be chosen based on one of these submissions. Typically, three or four elevator companies are called in to provide bids. Owners usually assume the proposals will be similar. They instructed the companies that the elevators need to be “modernized,” “repaired,” or “upgraded.”

Each company then bids on the repair, upgrade, and/or modernization. With bids in hand, the building is ready to select a vendor to complete the work. At this stage, however, many owners realize that interpreting the proposals is not their domain. Consequently, they often turn to an elevator consulting firm for expert guidance.

Why This Might Not Be Ideal for Your Elevator Modernization, Repair, or Upgrade

This is a very common process-building experience. Unfortunately, it does a disservice to the building and all parties with fiduciary responsibility to the project. Elevator companies that bid on the project may submit proposals. These often appear similar in some areas yet differ greatly in others. This can expose the building to change orders and code violations. An elevator consulting firm adds real value by getting involved early, framing the project, and ensuring it includes all necessary work.

To eliminate needless costs and reduce risk, the building should have an elevator consultant assess the equipment. They focus on repair, upgrade, or modernization. After completing the assessment and understanding the building’s needs, the consultant writes a complete scope of work. This scope typically follows the International Building Code and elevator industry best practices. These steps help eliminate change orders. In addition, they provide the building with the vertical transportation it requires within budget.

A few simple steps like these are critical to a successful elevator, escalator, lift repair, upgrade, and/or modernization project completed on time, within budget, and code compliant. If you are thinking of undertaking a major elevator repair, elevator modernization or upgrade, please reach out to us for a consultation.

Elevator Service Trends for Building Owners

  1. Building owners are paying for services that they are not receiving.

Firstly, today it is very common for buildings to have an elevator preventative maintenance contract and not to receive said preventative maintenance.

  1. Elevators are being neglected.

Secondly, elevators have been commonly referred to as the “black hole” within a building. The building relies on the elevator service provider for all the information about its equipment.

  1. Elevator contract Terms & Conditions dupe owners.

Lastly, buildings will sign an elevator preventative maintenance contract which is written by the elevator service contractor, which is referred to as being written on their “paper”. Also, all terms are in favor of the service provider, relinquishing the building any control of the equipment they own.

elevator service trends

In addition, all buildings containing an elevator or escalator are required by code to have a maintenance contract from an elevator service provider (ESP). The question commonly is asked, how can the ESP’s service be verified? Since there is no oversight, ESPs have the ability to circumvent accountability and avoid carrying out the maintenance they are contractually obliged to perform. Meanwhile, building owners are still being charged full price for the maintenance that is being ignored.

Elevator Service Trends for Building Owners

This lack of maintenance ultimately shortens the lifespan of the equipment. However, this leads to repairs and increases risk, all the while driving up costs exponentially for the building owner. Therefore, building owners, have the ability to draft their own maintenance contracts, including their own terms and conditions. Ownership can empower itself by forcing the ESP to abide by its terms of service and holding it accountable. The benefits owners will receive ultimately are: decreased cost, elimination of pre-mature modernization and unnecessary repairs, decreased RSF, reduced entrapments & or callbacks, decreased CAM, no hassles when buying or selling the property, mitigating risk and tenant satisfaction from properly working equipment, among many others.

For more information, read THREE ELEVATOR TIPS FOR BUILDING OWNERS.

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