In today’s times, the cliché doing more with less has never been so true; life just isn’t the same. We all wear multiple hats with less staff and more responsibilities while managing procedural changes and working within a budget. One significant opportunity to reduce your costs and headaches is to look at the elevators and escalators in your hotel. Following these three simple tips will save your hotel significant money in costly repairs and service calls, prolong the life of your equipment, and keep your hotel guest experiences (and their 5-star reviews!) seamless:
- Know your elevator service contract. This contract tells you everything that is covered, however, it is usually written in a highly technical way that prevents most of us from understanding it. It is very common to be charged for items that are covered in your contract or to be overcharged for labor. Inputting the contract service levels, terms and conditions to an elevator maintenance software is extremely helpful allowing for automation of this difficult task. It is the building’s responsibility to keep the elevator maintenance records readily available. Elevator monitoring in all aspects is needed. Your equipment records are critical especially to know the history of the work; furthermore, it is a requirement to remain code compliant.
- Keep records. It is critical to know what an elevator service provider is doing for your equipment and the service levels. If you call for service, you should know if that service is covered in your service contract or if it’s considered overtime. You should record when the service provider arrives, and how long they are on site so you know how much you will be charged when you receive the bill. These records are required by code and will also help you with your expenses. When the bills arrive you will know exactly how much is owed. This will save several thousands of dollars.
- Make sure you are getting preventive maintenance. The trend in the elevator industry is to receive callback or break-fix maintenance. The elevators are notorious for breaking when you are full, and of course, it happens on weekends. If you have the service providers providing preventative maintenance this can be avoidable. If the equipment is properly maintained it is highly unlikely that you will have unnecessary callbacks. The key to keeping elevators running to their optimal lifecycle is taking consistent care of the equipment. Too often we see equipment needing modernization prematurely due to lack of preventive maintenance. Costly repairs may also be avoided with consistent routine preventive maintenance.
The hospitality industry has been hit hard on all levels lately. These three simple actions can help you run a smooth building operation and improve your bottom line. There is elevator maintenance monitoring software that can automate the process; if this is not an option then simple pen and paper can be used as a log to keep records. Allow your hotel team to focus on their primary customer responsibilities and preserve your hotel ratings — and the customer experience — by following these three key steps.