User Agreement Terms and Conditions

THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (HEREINAFTER “CUSTOMER”, “YOU” OR “YOUR”) AND THE ELEVATOR CONSULTANTS AND ITS SUBSIDIARIES AND AFFILIATES (HEREINAFTER “TEC”, “WE” OR “US”) GOVERNING YOUR USE OF TEC ONLINE SOFTWARE SERVICE.
Thank you for signing up for a subscription and use of The Elevator Consultants and its subsidiaries and affiliates (“TEC”, “we” or “us”). By placing an order, clicking to accept this Agreement, or using or accessing any TEC Service or related services, you agree to all the terms and conditions of this Terms of Service Agreement (“Agreement”). If you are using a TEC Service or related services on behalf of a company or other entity, then “Customer”, “Your” or “you” means that entity, and you are binding that entity to this Agreement. You represent and warrant that you have the legal power and authority to enter into this Agreement and that, if the Customer is an entity, this Agreement and each Order is entered into by an employee or agent with all necessary authority to bind that entity to this Agreement. Please note that we may modify this Agreement as further described in the amendments section below, so you should make sure to check this page from time to time. This Agreement includes any Order (as defined below) as well as any policies or exhibits linked to or referenced herein.
This Agreement is effective as of January 1, 2018.
1. OVERVIEW OF THE TEC PLATFORM.
TEC provides a suite of products that allows subscribers to record, track, monitor and analyze a maintenance service agreement you have with a service provider which is delivered through a variety of platforms, such as web, mobile, server-side, and OTT applications. To accomplish this, you either enter your data or provide TEC your data to be included in the service. The data consist of items such as user name, email, service provider, equipment type, equipment usage, contract terms, taking for equipment, etc. and once entered by you, use the tools within the applicable TEC Service to understand and report.
2. DEFINITIONS.
2.1 “Add-On” means integrations, applications, modules, and other add-ons that are used with the a TEC Order.
2.2 “Affiliate” means any entity which is controlled by, in control of, or is under common control with a party to this Agreement, where “control” means either the power to direct the management or affairs of the entity or ownership of 50% or more of the voting securities of the entity.
2.3 “Aggregate/Anonymous Data” means: (i) data generated by aggregating Customer Data with other data so that results are non-personally identifiable with respect to Customer or its data; and (ii) learnings, logs, and data regarding use of the TEC Service.
2.4 “Authorized Users” means Customer’s employees and contractors (property managers and engineering firm) who are acting for Customer’s benefit and on its behalf.
2.5 “Confidential Information” means code, inventions, know-how, product plans, inventions, and technical and financial information exchanged under this Agreement, that is identified as confidential at the time of disclosure or should reasonably be considered confidential based on the circumstances surrounding the disclosure and the nature of the information disclosed.
2.6 “Content” means text, images, videos, customer account data, user data or other content for the Customer Property that Customer selects for use or required to be used with the TEC Service.
2.7 “Customer Apps” means the applications (such as for mobile device platforms or OTT devices) expressly identified in the applicable order proposal or identified herein Order.
2.8 “Customer Account Data” means: (i) Content; (ii) Submitted Data; (iii) Service Data; and (iv) any other Customer Data specified in the Service-Specific Terms.
2.9 “Customer Property or Properties” means: (i) Customer; (ii) Customer Apps; or (iii) other types of platforms or properties (as may be supported by TEC) specified in the applicable online Order, order or executed proposal.
2.10 “Documentation” means the end user technical documentation created by TEC and provided with the TEC Service, currently available from support@theelevatorconsultant.com
2.11 “TEC Code” means the code developed by TEC to Customer for use in connection with the TEC Service.
2.12 “TEC Service” means the specific proprietary software-as-a-service product(s) of TEC specified here in Customer’s Order executed, including any related TEC Code and Documentation, if applicable.
2.13 “TEC Technology” means the TEC Service, any and all related or underlying documentation, technology, code, know-how, logos and templates (including in any reports or output obtained from the TEC Service), anything delivered as part of support or other services, and any updates, modifications or derivative works of any of the foregoing, including as may incorporate any Feedback.
2.14 “Order” means any purchase, intent to purchase, use of software, online sign-up or subscription that references this Agreement.
2.15 “Regulated Data” means: (i) any personally identifiable information (other than personal information about Authorized Users); (ii) any patient, medical, or other protected or regulated health information; or (iii) any government IDs, financial information (including bank account or payment card numbers), or any other information subject to regulation or protection under specific laws or regulations. Customer must notify TEC of such regulated data at support@theelevatorconsultant.com.
2.16 “Scope of Use” means the usage limits or other scope of use descriptions for the TEC Service included in the applicable Order (including descriptions of packages and features) or Documentation. These include any Authorized Users, descriptions of product feature levels, and names for Customer Properties.
2.17 “Service-Specific Terms” means the additional or different terms and conditions (if any) specific to a TEC Service or other TEC products, features, services or subscription plans. Service-Specific Terms include all terms herein and any others assigned or required by TEC in an order.
2.18 “Submitted Data” means data uploaded, inputted or otherwise submitted by Customer to the TEC Service, including Third-Party Content.
2.19 “Subscription Term” means the initial term for the subscription to the applicable TEC Service, as specified on Customer’s Order(s), and each subsequent renewal term (if any).
2.20 “Third-Party Content” means content, data or other materials that Customer provides to the TEC Service from its third-party providers, including through Add-Ons used by Customer.
2.21 “Third-Party Product” means any applications, integrations, software, code, online services, systems, other products, and Add-Ons not developed by TEC.
2.22 “Virus” means a virus, Trojan horse, or worm that is designed to harm, disrupt or interfere with computers, software or hardware and detectable using commercially reasonable procedures.
2.24 “User” means any user of a customer account, user of customer account data or any user that has authorized the you, the authorized user or an agent grants access to and request to TEC to grant access.
Other terms are defined in other Sections of this Agreement or in the relevant Service-Specific Terms, policies, or Exhibits.
3. ACCOUNT REGISTRATION AND USE.
Customer and its Authorized Users may need to register for an TEC account in order to place orders or to access or receive an TEC Service. Account information must be accurate, current, and complete, and will be governed by TEC’s Privacy Policy. Customer agrees to keep this information up-to-date so that TEC may send notices, statements, and other information by email or through Customer’s account. Customer must ensure that any user IDs, passwords, and other access credentials for the TEC Service are kept strictly confidential and not shared with any unauthorized person. If any Authorized User stops working for Customer, Customer must immediately terminate that person’s access to its account and any TEC Service by notifying TEC at support@theelevatorconsultant.com. Customer will be responsible for any and all actions taken using its and its users’ accounts, passwords or access credentials. Customer must notify TEC immediately of any breach of security or unauthorized use of its account. Accounts are granted to specific Customers and must not be shared with others.
4. USE RIGHTS.
4.1 Use of TEC Services. Subject to all the terms and conditions of this Agreement, TEC grants Customer a worldwide, non-exclusive, non-transferable, non-sublicensable right and license during the applicable Subscription Term to access and use the TEC Service(s) designated on Customer’s Order solely for Customer’s internal business purposes, but only in accordance with this Agreement (including without limitation any applicable Service-Specific Terms), the Documentation, and all applicable Scope of Use descriptions.
4.2 Use by Others. Customer may permit its Authorized Users to use the TEC Service, provided their use is for Customer’s benefit only and remains in compliance with this Agreement. Customer will be responsible and liable for all Authorized Users’ use and access and their compliance with the terms and conditions of this Agreement. Use by all Authorized Users in aggregate will count towards applicable Scope of Use restrictions. Customer may not permit competitors use of TEC Services and customer is fully liable as set by TEC for customer account.
4.3 General Restrictions. Customer must not (and must not allow any third party to: (i) rent, lease, copy, transfer, resell, sublicense, lease, time-share, or otherwise provide access to the TEC Service to a third party (except Authorized Users); (ii) incorporate the TEC Service (or any portion of it) with, or use it with or to provide, any site, product, or service, other than on Customer Properties owned-and-operated by Customer and as specifically permitted above; (iii) publicly disseminate information regarding the performance of the TEC Service (which is deemed TEC’s Confidential Information); (iv) modify or create a derivative work of the TEC Service or any portion of it; (v) reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs to any TEC Service (including TEC Code), except to the extent expressly permitted by applicable law and then only with advance notice to TEC; (vi) break or circumvent any security measures of the TEC Service, or configure the TEC Service (or any component thereof) to avoid sending events, loss information or to otherwise avoid incurring fees; (vii) distribute any portion of the TEC Service as specifically permitted above; (viii) access the TEC Service for the purpose of building a competitive product or service or copying its features or user interface; (ix) use the TEC Service for purposes of product evaluation, benchmarking, or other comparative analysis intended for publication without TEC’s prior written consent; or (x) remove or obscure any proprietary or other notices contained in the TEC Service, including in any reports or output obtained from the TEC Service.
4.4 Beta Releases and Free Access Subscriptions. TEC may provide Customer with a TEC Service for free or on a trial basis (a “Free Access Subscriptions”) or with “alpha”, “beta”, or other early-stage TEC Services, TEC Code, integrations, or features (“Beta Releases”), which are optional for Customer to use. This Section will apply to any Free Access Subscriptions or Beta Releases (even if Beta Releases are provided for a fee or counts towards Customer’s Scope of Use allocations) and supersedes any contrary provision in this Agreement. TEC may use good faith efforts in its discretion to assist Customer with Free Access Subscriptions or Beta Releases. Nevertheless, and without limiting the other disclaimers and limitations in this Agreement, CUSTOMER AGREES THAT ANY FREE ACCESS SUBSCRIPTION OR BETA RELEASES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY, SUPPORT, MAINTENANCE, STORAGE, SLA, OR INDEMNITY OBLIGATIONS OF ANY KIND. WITH RESPECT TO BETA RELEASES, CUSTOMER FURTHER ACKNOWLEDGES AND AGREES THAT BETA RELEASES MAY NOT BE COMPLETE OR FULLY FUNCTIONAL AND MAY CONTAIN BUGS, ERRORS, OMISSIONS, AND OTHER PROBLEMS FOR WHICH TEC WILL NOT BE RESPONSIBLE. ACCORDINGLY, ANY USE OF BETA RELEASES ARE AT CUSTOMER’S SOLE RISK. TEC makes no promises that future versions of Beta Releases will be released or will be available under the same commercial or other terms. TEC may terminate Customer’s right to use any Free Access Subscriptions or Beta Releases at any time for any reason or no reason in TEC’s sole discretion, without liability.
5. CUSTOMER DATA.
5.1 Rights in Customer Data. As between the parties, Customer retains all right, title, and interest (including any intellectual property rights) in and to the Customer Data and all content contained within them (excluding any TEC Technology). Customer hereby grants TEC a non-exclusive, worldwide, royalty-free right and license to collect, use, copy, store, transmit, modify, and create derivative works of the Customer Data solely to the extent necessary to provide the TEC Service and related services to Customer and as set out in Section 5.2 (Aggregate/Anonymous Data). For Content, this includes the right to publicly display and perform Content and the Customer Properties (including derivative works and modifications) as directed by Customer through the TEC Service.
5.2 Aggregate/Anonymous Data. Customer agrees that TEC will have the right to generate Aggregate/Anonymous Data and that Aggregate/Anonymous Data is TEC, which TEC may use for any business purpose during or after the term of this Agreement (including without limitation to develop and improve TEC’s products and services and to create and distribute reports and other materials). For clarity, TEC will only disclose Aggregate/Anonymous Data externally in a de-identified (anonymous) form that does not identify Customer, Authorized Users, or Users, and that is stripped of all persistent identifiers (such as device identifiers, IP addresses, and cookie IDs). Customer is not responsible for TEC’s use of Aggregate/Anonymous Data.
5.3 Security. TEC agrees to maintain commercially reasonable technical and organizational measures designed to secure its systems from unauthorized disclosure and modification, which are described in more detail upon request to support@theelevatorconsultants.com. TEC’s security measures will include: (i) storing Customer Data on servers located in a physically secured location; and (ii) using firewalls, access controls, and similar security technology designed to protect Customer Data from unauthorized disclosure and modification.
5.4 Storage. TEC does not provide an archiving service. During the Subscription Term, Customer acknowledges that TEC may delete Content no longer in active use. TEC expressly disclaims all other obligations with respect to storage. Additional storage terms may be specified in the applicable Service-Specific Terms.
5.5 Data Export. TEC provides the ability for Customer to export data at any time in the TEC Service as described in the Documentation.
6. CUSTOMER OBLIGATIONS.
Customer agrees to: (i) maintain a legally-adequate privacy policy on its Customer Properties and provide all required disclosures to its Users; (ii) obtain all necessary rights, releases, and consents to allow Customer Data to be collected, used, and disclosed in the manner contemplated by this Agreement and to grant TEC the rights set out in this Agreement; (iii) use the TEC Service in compliance with Agreement herein; (iv) not submit, collect, or use any Regulated Data to or with the TEC Service (including from Third-Party Products), except where expressly permitted by the Service-Specific Terms or for online identifiers (such as IP addresses or cookie IDs) collected by default by the TEC Service; (v) comply with any third-party terms applicable to any Customer Apps (such as app store terms), and to any Third-Party Products used in connection with the TEC Service; (vi) not take any action that would cause TEC, the TEC Service or the TEC Code to become subject to any third-party terms (including open source license terms). Customer represents and warrants that its Customer Properties and the collection, use, and disclosure of Customer Data will not violate any third-party rights, including intellectual property, privacy and publicity rights. If Customer receives any take down requests or infringement notices related to Customer Data or its use of Third-Party Products, it must promptly: (a) stop using the related item with the TEC Service; and (b) notify TEC. If TEC receives any take down requests or infringement notices related to Customer Data or Customer’s use of Third-Party Products, TEC may respond in accordance with its policies, and will notify and consult with the Customer on next steps.
7. SERVICES.
TEC makes available support through support@theelevatorconsultant.com , Additional support services may be available to Customer upon payment of applicable fees (if any), as specified in Customer’s Order. Any support services are subject to this Agreement and TEC’s applicable support policies. TEC may also provide onboarding, set up, deployment and other services under this Agreement. The scope, pricing, and other terms for these additional services will be specified in an Order, Order exhibit, or other document referencing this Agreement. Customer may use anything delivered as part of these additional services internally during its Subscription Term to support its authorized use of the TEC Service, subject to the restrictions in Section 4 (Use Rights) above applicable to the TEC Service itself. TEC’s ability to deliver services will depend on Customer’s reasonable and timely cooperation and the accuracy and completeness of any information from Customer needed to deliver the services. For avoidance of doubt, Customer retains ownership of any Confidential Information it provides to TEC.
8. FEES AND PAYMENT.
Customer agrees to pay all fees in the currency and payment period specified in the applicable Order Form. TEC’s fees are exclusive of all taxes, and Customer must pay any applicable sales, use, VAT, GST, excise, withholding, or similar taxes or levies, whether domestic or foreign, other than taxes based on the income of TEC. Customer will make tax payments to TEC to the extent amounts are appropriately included in TEC’s invoices. TEC sends invoices electronically, and invoices for the TEC Service in advance as set out in the Order, if applicable in the relevant Order, monthly in arrears. If Customer requires a Purchase Order number referenced on TEC’s invoice, Customer must promptly provide the Purchase Order number. If Customer does not promptly provide the Purchase Order number, Customer agrees to pay the invoice without a referenced Purchase Order Number. Some customers may have the option to pay by credit card. If Customer is paying by credit card, it authorizes TEC or TEC authorized PayPal to charge and fees other amounts automatically to Customer’s credit card without invoice. Payments are non-refundable and non-creditable and payment obligations non-cancellable. Late payments may be subject to a service charge equal to the lesser of 1.5% per month of the amount due or the maximum amount allowed by law.
9. TERM AND TERMINATION.
9.1 Term. This Agreement is effective until all Subscription Terms for the TEC Service(s) have expired or are terminated as expressly permitted in this Agreement.
9.2 Subscription Term and Renewals. By executing an Order for purchase of a TEC Service, either online or off line, Customer is agreeing to pay applicable fees for the entire Subscription Term. Customer cannot cancel or terminate a Subscription Term except as expressly permitted by Section 9.4 (Termination for Cause) or a Service-Specific Term. If no subscription start date is specified on the applicable Order, the subscription starts when Customer first obtains access to the TEC Service. Each Subscription Term will automatically renew for additional successive twelve-month periods unless: (i) otherwise stated on the applicable Order; or (ii) either party gives written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term. Pricing for any Subscription Term renewal, new Order, or Order changes will be at TEC’s then-applicable rates.
9.3 Suspension of Service. TEC may suspend Customer’s access to the TEC Service(s) if: (i) Customer’s account is overdue; or (ii) Customer has exceeded its Scope of Use limits. TEC may also suspend Customer’s access to the TEC Service(s), remove Customer Data or disable Third-Party Products if it determines that: (a) Customer has breached Sections 4 (Use Rights) or 6 (Customer Obligations); or (b) suspension is necessary to prevent harm or liability to other customers or third parties, or to preserve the security, stability, availability or integrity of the TEC Service. TEC will have no liability for taking action as permitted above. For the avoidance of doubt, Customer will remain responsible for payment of fees during any suspension period under this Section 9.3. However, unless this Agreement has been terminated, TEC will cooperate with Customer to promptly restore access to the TEC Service once it verifies that Customer has resolved the condition requiring suspension.
9.4 Termination for Cause. Either party may terminate this Agreement, including any related Order, if the other party: (i) fails to cure any material breach of this Agreement (including a failure to pay undisputed fees) within thirty (30) days after written notice detailing the breach; (ii) ceases operation without a successor; or (iii) if permitted by applicable law, seeks protection under any bankruptcy, receivership, trust deed, creditors’ arrangement, composition, or comparable proceeding, or if any of these proceedings are instituted against that party (and not dismissed within sixty (60) days thereafter). TEC may also terminate this Agreement or any related Order immediately if Customer breaches Sections 4 (Use Rights) or 6 (Customer Obligations), or for repeated violations of this Agreement.
9.5 Effect of Termination. Upon any expiration or termination of this Agreement or an Order: (i) Customer’s license rights terminate and it must promptly: (a) stop use of the applicable TEC Service(s) (including any related TEC Technology); (b) stop distributing any TEC Code installed on its Customer Properties; and (c) delete (or, at TEC’s request, return) any and all copies of the TEC Code, any TEC documentation, passwords or access codes, and any other TEC Confidential Information in Customer’s possession, custody, or control; and (ii) Customer’s right to access any Customer Data in the applicable TEC Service will cease and TEC may delete the Customer Data at any time after 30 days from the date of termination. If TEC terminates this Agreement for cause as provided in Section 9.4 (Termination for Cause), any payments for the remaining portion of the Subscription Term will become due and must be paid immediately by Customer. Except where this Agreement specifies an exclusive remedy, all remedies under this Agreement, including termination or suspension, are cumulative and not exclusive of any other rights or remedies that may be available to a party.
9.6 Survival. The following Sections survive any expiration or termination of this Agreement: 2 (Definitions); 3 (Account Registration and Use); 4.3 (General Restrictions); 4.4 (Beta Releases and Free Access Subscriptions); 5.1 (Rights in Customer Data); 5.2 (Aggregate/Anonymous Data); 8 (Fees and Payment); 9 (Term and Termination); 10 (Confidential Information); 11 (TEC Technology); 12 (Indemnification); 13.2 (Disclaimers); 14 (Limitations of Liability); 15 (Third-Party Products and Integrations); and 16 (General).
10. CONFIDENTIAL INFORMATION.
10.1 Confidentiality Obligation. Each party (as the receiving party) must: (i) hold in confidence and not disclose the other party’s Confidential Information to third parties except as permitted by this Agreement; and (ii) only use the other party’s Confidential Information to fulfill its obligations and exercise its rights under this Agreement. Each party may share the other party’s Confidential Information with its, and its Affiliates’, employees, agents or contractors having a legitimate need to know (which, for TECludes the subcontractors referenced in Section 16.5), provided that the party remains responsible for any recipient’s compliance with the terms of this Section 10 and that these recipients are bound to confidentiality obligations no less protective than this Section.
10.2 Exclusions. These confidentiality obligations do not apply to (and Confidential Information does not include) information that: (i) is or becomes public knowledge through no fault of the receiving party; (ii) was known by the receiving party before it received the Confidential Information; (iii) is rightfully obtained by the receiving party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by the receiving party without using the disclosing party’s Confidential Information. A party may also disclose the other party’s Confidential Information to the extent required by law or court order, provided it gives advanced notice (if permitted by law) and cooperates in any effort by the other party to obtain confidential treatment for the information.
10.3 Remedies. The parties acknowledge that disclosing Confidential Information may cause substantial harm for which damages alone may be an insufficient remedy, and so on breach of this Section, each party is entitled to seek appropriate equitable relief in addition to any other remedies it may have at law.
11. TEC TECHNOLOGY.
11.1 Ownership and Updates. This is a subscription agreement for access to and use of the TEC Service. Customer acknowledges that it is obtaining only a limited right to use the TEC Service and that irrespective of any use of the words “purchase”, “sale” or similar terms, no ownership rights are transferred to Customer under this Agreement. Customer agrees that TEC (or its suppliers) retain all rights, title and interest (including all intellectual property rights) in and to all TEC Technology (which is deemed TEC’s Confidential Information) and reserves any licenses not specifically granted in this Agreement. Other than the TEC Code, the TEC Service is offered as an online, hosted product. Accordingly, Customer acknowledges and agrees that it has no right to obtain a copy of the software behind any TEC Service and that TEC at its option may make updates, bug fixes, modifications or improvements to the TEC Service from time-to-time.
11.2 Feedback. If Customer elects to provide any suggestions, comments, improvements, information, ideas or other feedback or related materials to TEC (collectively, “Feedback”), Customer hereby grants TEC a worldwide, perpetual, non-revocable, sublicensable, royalty-free right and license to use, copy, disclose, license, distribute, and exploit any Feedback in any format and in any manner without any obligation, payment, or restriction based on intellectual property rights or otherwise, however TEC will not identify Customer as the source of the Feedback. Nothing in this Agreement limits TEC’s right to independently use, develop, evaluate, or market products, whether incorporating Feedback or otherwise.
12. INDEMNIFICATION.
Customer agrees to defend and indemnify TEC from and against any third-party claims and liabilities to the extent resulting from: Customer Data; Customer Properties (including services or products provided through the Customer Properties); or a breach or alleged breach of Section 6 (Customer Obligations). Customer must not settle any claim without TEC’s prior written consent if the settlement would require TEC to admit fault, pay amounts that Customer must pay under this Agreement, or take or refrain from taking any action. TEC may participate in a claim through counsel of its own choosing at its own expense and Customer and TEC will reasonably cooperate on the defense.
13. DISCLAIMERS.
ALL TEC TECHNOLOGY AND RELATED SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. NEITHER TEC NOR ITS SUPPLIERS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. TEC MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT TEC TECHNOLOGY WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS, THAT CUSTOMER DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS, OR THAT TEC TECHNOLOGY WILL BE TIMELY, UNINTERRUPTED OR ERROR-FREE. TEC DOES NOT GUARANTEE THAT SECURITY MEASURES WILL BE ERROR-FREE AND WILL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS BEYOND ITS REASONABLE CONTROL. TEC WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY CUSTOMER PROPERTIES, THIRD-PARTY PRODUCTS, THIRD-PARTY CONTENT, OR NON-TEC SERVICES (INCLUDING FOR ANY DELAYS, INTERRUPTIONS, TRANSMISSION ERRORS, SECURITY FAILURES, AND OTHER PROBLEMS CAUSED BY THESE ITEMS), FOR REGULATED DATA RECEIVED FROM CUSTOMER IN BREACH OF THIS AGREEMENT, FOR THE COLLECTION, USE AND DISCLOSURE OF CUSTOMER DATA AUTHORIZED BY THIS AGREEMENT, OR FOR DECISIONS OR ACTIONS TAKEN (OR NOT TAKEN) BY CUSTOMER BASED UPON TEC TECHNOLOGY OR TEC’S RELATED SERVICES (INCLUDING CHANGES TO CUSTOMER PROPERTIES). THE DISCLAIMERS IN THIS SECTION WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT. CUSTOMER MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, ANY STATUTORILY REQUIRED WARRANTIES UNDER APPLICABLE LAW, IF ANY, WILL BE LIMITED TO THE SHORTEST PERIOD AND MAXIMUM EXTENT PERMITTED BY LAW.
14. LIMITATIONS OF LIABILITY.
14.1 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TEC OR ITS SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, INTERRUPTION OF BUSINESS, LOST PROFITS, COSTS OF DELAY, REPUTATIONAL HARM, OR ANY INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND HOWEVER CAUSED, EVEN IF INFORMED IN ADVANCE OF THE POSSIBILITY OF THESE DAMAGES. TEC’S AND ITS SUPPLIERS’ TOTAL LIABILITY WILL NOT EXCEED IN AGGREGATE THE AMOUNT ACTUALLY PAID OR PAYABLE BY CUSTOMER TO TEC FOR THE APPLICABLE TEC SERVICE OR RELATED SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. FOR FREE ACCESS SUBSCRIPTIONS OR BETA RELEASES, TEC’S TOTAL LIABILITY WILL NOT EXCEED IN AGGREGATE FIFTY U.S. DOLLARS ($50 US).
14.2 Exceptions. NOTWITHSTANDING THE FOREGOING, NONE OF THE LIMITATIONS IN THIS SECTION 14 EXCLUDES EITHER PARTY’S LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY A PARTY’S NEGLIGENCE. IN ADDITION, THE LAWS IN SOME JURISDICTIONS MAY NOT ALLOW SOME OF THE LIMITATIONS OF LIABILITY IN THIS SECTION. IF ANY OF THESE LAWS IS FOUND TO APPLY TO THIS AGREEMENT, THIS SECTION 14 WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
14.3 Failure of Essential Purpose. EACH PARTY ACKNOWLEDGES AND AGREES THAT THIS SECTION 14 IS A FUNDAMENTAL BASIS OF THE BARGAIN AND A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES AND WILL SURVIVE AND APPLY TO ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT, ANY TEC TECHNOLOGY OR ANY RELATED SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE), EVEN IF ANY LIMITED REMEDY IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
15. THIRD-PARTY PRODUCTS AND INTEGRATIONS.
Customer shall not without written permission use Third-Party Products in connection with the TEC Services, Customer Data. TEC does not warrant or support Third-Party Products or Third-Party Content (whether or not these items are designated by TEC as “powered”, “verified” or otherwise) and disclaims all responsibility and liability for these items and their access to the TEC Services, including their modification, deletion, disclosure, or collection of Customer Data.
16. GENERAL.
16.1 Assignment. This Agreement will bind and inure to the benefit of each party’s permitted successors and assigns. Neither party may assign this Agreement without the advance written consent of the other party, except that TEC may assign this Agreement without consent to an Affiliate or in connection with a merger, reorganization, acquisition, or other transfer of all or substantially all of its assets or voting securities. Any attempt to transfer or assign this Agreement except as expressly authorized under this Section 16.1 will be void.
16.2 Notices. Any notice or communication under this Agreement must be in writing. Customer must send any notices under this Agreement (including breach notices) to TEC, in English, at the following address, legal@theelevatorconsultant.com, and include “Attn. Legal Department” in the subject line. TEC may send notices to the email addresses on Customer’s account or, at TEC’s option, to Customer’s last-known postal address. TEC may also provide operational notices regarding the TEC Service or other business-related notices through conspicuous posting of the notice on TEC’s website or the TEC Service. Each party consents to receiving electronic notices. TEC is not responsible for any automatic filtering Customer or its network provider may apply to email notifications.
16.3 Publicity. Unless otherwise specified in the applicable Order, TEC may use Customer’s name, logo, and marks (including marks on Customer Properties) to identify Customer as an TEC customer on TEC’s website and other marketing materials.
16.4 Subcontractors. TEC may use subcontractors and permit them to exercise the rights granted to TEC in order to provide the TEC Service and related services under this Agreement. These subcontractors may include, for example, TEC’s hosted service and CDN providers. However, subject to all terms and conditions of this Agreement, TEC will remain responsible for: (i) compliance of its subcontractors with the terms of this Agreement; and (ii) the overall performance of the TEC Services if and as required under this Agreement.
16.5 Subpoenas. Nothing in this Agreement prevents TEC from disclosing Customer Data to the extent required by law, subpoenas, or court orders, but TEC will use commercially reasonable efforts to notify Customer where permitted to do so.
16.6 Independent Contractors or Agents. The parties to this Agreement are independent contractors, and this Agreement does not create a partnership, joint venture, employment, franchise, or relationship. Neither party has the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.
16.7 Force Majeure. Neither party will be liable for any delay or failure to perform its obligation under this Agreement (except payment obligations) if the delay or failure is due to causes beyond its reasonable control, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or reduction of power or telecommunications or data networks or services, or government act.
16.8 Export. Customer is responsible for obtaining any required export or import authorizations for use of the TEC Services. Customer represents and warrants that it, its Affiliates, and its Authorized Users are not on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country. Customer must not access or use the TEC Service in violation of any U.S. export embargo, prohibition or restriction.
16.9 Amendments; Waivers. Any modification or amendment to this Agreement must be made in writing and executed by an authorized representative of each party. However, if TEC modifies the Agreement or any applicable Service-Specific Terms during Customer’s Subscription Term, the modified version will take effect upon Customer’s next Subscription Term renewal. In addition: (a) If TEC launches new products or optional features that require opt-in acceptance of new terms, those terms will apply upon Customer’s acceptance or use; (b) changes to any terms will take effect immediately for Free Access Subscriptions; and (c) during a Subscription Term, TEC may update TEC’s Security page, Privacy Policy, and Acceptable Use Policy from time-to-time to reflect process improvements or changing practices, and these changes will take effect thirty (30) days from the date of posting so long as they do not substantially diminish Customer’s rights or create substantial additional Customer obligations during a Subscription Term. TEC’s Documentation is available online and constantly being developed and improved, and as a result, during a Subscription Term TEC may update the Documentation to reflect best practice with the relevant TEC Service, provided that these changes do not substantially diminish Customer’s rights or create substantial Customer obligations. In the event of any conflict between this Agreement and any Order, this Agreement will take precedence unless otherwise expressly provided. No waiver will be implied from conduct or failure to enforce or exercise rights under this Agreement. Waivers must be made in writing and executed by an authorized representative of the waiving party.
16.10 Severability. If any provision of this Agreement is found by any court of competent jurisdiction to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that this Agreement may otherwise remain in effect.
16.11 No Third-Party Rights. Nothing in this Agreement confers on any third party the right to enforce any provision of this Agreement. Customer acknowledges that each Order only permits use by and for the legal entity or entities identified in the Order(s) as the Customer, and not any Customer Affiliates.
16.12 Entire Agreement. This Agreement represents the parties’ complete and exclusive understanding relating to the Agreement’s subject matter. It supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the TEC Technology or any other subject matter covered by this Agreement. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this Agreement. Any terms provided by Customer (including as part of any purchase order or other business form used by Customer) are for administrative purposes only, and have no legal effect.
16.13 Governing Law, Jurisdiction and Region-Specific Terms. Governing law, jurisdiction, and other region-specific terms are set out below:

US, North and South America, Asia Pacific, and Rest of World. For customers located in the United States, North and South America, Asia Pacific (excluding Australia and New Zealand), and any other jurisdiction not covered by the region-specific terms below (Rest of World), the following terms apply:
Governing Law; Jurisdiction and Venue. This Agreement is governed by the laws of the State of California and the United States, without regard to choice or conflict of law rules thereof. The exclusive jurisdiction and venue for actions related to the subject matter of this Agreement are the state courts located in Santa Clara County, California or the United States District Court for the Northern District of California, and both parties submit to the personal jurisdiction of these courts.
HIPAA non-compliance. Customer acknowledges that TEC is not a Business Associate or subcontractor (as those terms are defined in HIPAA) and that the TEC Service is not HIPAA compliant. “HIPAA” means the Health Insurance Portability and Accountability Act and related amendments and regulations as updated or replaced. “Regulated Data” includes HIPAA-regulated data and data covered under the Gramm-Leach-Bliley Act (or related rules or regulations) as updated or replaced.
U.S. Government Use. The TEC Services are based upon commercial computer software. If the user or licensee of an TEC Service is an agency, department or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure or transfer of the TEC Service, or any related documentation of any kind, including technical data and manuals, is restricted by a license agreement or by this Agreement in accordance with Federal Acquisition Regulations 12.211 (Technical Data) and 12.212 (Computer Software) for civilian purposes and Defense Federal Acquisition Regulation Supplement 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). The TEC Services were developed fully at private expense. All other use is prohibited. If greater rights are needed, a mutually acceptable written amendment specifically conveying these rights must be included as part of this Agreement.
General. The Uniform Computer Information Transactions Act (UCITA) do not apply to this Agreement regardless of when or where adopted.
Attorneys’ Fees and Costs. The substantially prevailing party in any action to enforce this Agreement will be entitled to recover its reasonable attorneys’ fees and costs for the action.
English language. The parties agree that this Agreement is in the English language. Les parties ont demande a ce que le present document soit redige en langue anglaise.

UK, IE, Middle East, Africa, Russia, and India. For customers located in the Republic of Ireland, the United Kingdom, British Crown Dependencies, British Overseas Territories, Middle East, Africa, Russia, and India the following terms apply:
Governing Law; Jurisdiction and Venue. This Agreement is governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction and venue of courts located in England.

Germany, Austria, and Switzerland (“DACH”). For customers located in DACH, the following terms apply:
Governing Law; Jurisdiction and Venue. This Agreement is governed by the laws of Germany and the parties submit to the exclusive jurisdiction and venue of courts located in Cologne, Germany.
Late payment interest. The interest on late payments rate set out in Section 8.1 does not apply. Instead, late payments may be subject to interest of 9% above the base interest rate of the German Federal Bank of the amount due or the maximum amount allowed by law.
Clarification on Liability Cap under Section 14.2. THE PARTIES AGREE THAT THE LIABILITY CAP AT SECTION 14.2 (LIABILITY CAP) APPLIES FOR SLIGHTLY NEGLIGENT INFRINGEMENT OF A MATERIAL CONTRACTUAL OBLIGATION, WHOSE FULFILLMENT IS ESSENTIAL IN ACCOMPLISHING THE CONTRACT AND ON WHOSE FULFILLMENT THE OTHER PARTY CAN REGULARLY DEPEND (“CARDINAL DUTY”). THE PARTIES SPECIFICALLY AGREE THAT THE TYPICAL FORESEEABLE DAMAGE AND BREACHES OF A CARDINAL DUTY WILL NOT EXCEED IN AGGREGATE THE LIABILITY CAP SET OUT IN SECTION 14.2.
Additional Exceptions on Liability under Section 14.3. NONE OF THE LIMITATIONS IN SECTION 14 EXCLUDES EITHER PARTY’S LIABILITY FOR DAMAGES DIRECTLY RESULTING FROM: (I) INTENT; (II) GROSS NEGLIGENCE; (III) CULPABLE INJURY TO LIFE, BODY AND HEALTH; (IV) IN CASE OF A BREACH OF GUARANTEE, WHICH MUST BE EXPLICITLY NAMED A “GUARANTEE”; OR (V) MANDATORY LIABILITIES UNDER THE PRODUCT LIABILITY ACT.

Netherlands and Rest of Europe. For customers located in the Netherlands and European countries not covered by other region-specific terms above, the following terms apply:
Governing Law; Jurisdiction and Venue. This Agreement is governed by the laws of the Netherlands and the parties submit to the exclusive jurisdiction and venue of courts located in Amsterdam, the Netherlands. Any court proceedings will be conducted in English, to the extent available.
Additional Exceptions on Liability under Section 14.3. NONE OF THE LIMITATIONS IN SECTION 14 EXCLUDES EITHER PARTY’S LIABILITY FOR EITHER PARTY’S LIABILITY FOR INTENT OR GROSS NEGLIGENCE (OPZET OF BEWUSTE ROEKELOOSHEID) OF THAT PARTY OR ITS MANAGERIAL STAFF.
Force Majeure (under Section 16.8). The parties agree that “causes beyond a party’s reasonable control” include if the delay or failure is due to a force majeure event (overmacht) as defined in Article 6:75 of the Dutch Civil Code.

Australia and New Zealand. For customers located in Australia and New Zealand, the following terms apply:
Governing Law; Jurisdiction and Venue. This Agreement is governed by the laws of Australia and New South Wales and the parties submit to the exclusive jurisdiction and venue of courts located in Sydney.
Additional tax-related section (Australia and New Zealand):
A. Interpretation. References to an entity in this tax-related section (including TEC, the Customer, or the Payee, defined below), include references to the representative member of a GST group to which the entity belongs. All words and phrases that are not otherwise defined in this Agreement have the same meaning as in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) (“the GST Act”).
B. Reverse charge. Under Division 83 of the GST Act, Customer agrees to pay the GST on all taxable supplies made by TEC to Customer under or in connection with this Agreement.
C. Warranty and Indemnity. Customer represents and warrants that it is registered for GST. Customer will indemnify, defend, and hold harmless TEC from and against any and all third-party claims, costs, damages, liabilities (including without limitation any tax impost, penalty, or interest charge), and expenses (including reasonable attorneys’ fees and costs) arising from a breach of this representation and warranty.
D. Termination of reverse charge arrangement. The reverse charge arrangement in Section B will cease to apply where either party gives notice in writing to the other party terminating the arrangement. The notice must specify the date of termination, which must be not less than 14 days after the notice is given.
E. GST recovery. This Section E applies where Section B does not apply or a reverse charge arrangement has been terminated. Where TEC makes a taxable supply to Customer under or in connection with this Agreement, Customer must pay to TEC an additional amount equal to the GST payable on the supply (unless the consideration for that taxable supply is expressed to include GST). The additional amount must be paid by Customer at the date when any consideration for the taxable supply is first paid or provided.
F. Reimbursements, etc. Subject to an express provision in this agreement to the contrary, any payment, reimbursement, or indemnity required to be made to a party (the “Payee”) under this agreement which is calculated by reference to an amount paid or payable by the Payee to a third party (the “Outgoing”) will be calculated by reference to that Outgoing inclusive of GST, less the amount of any input tax credit which the Payee is entitled to claim on that Outgoing.