Tag Archives: Elevator ADA

What Are the Hidden Risks in My Current Elevator Maintenance Contract?

Elevators are one of the most critical systems in any commercial building, but few property managers, facility engineers, or asset managers truly understand what is in their elevator maintenance contract until there is a problem.

And by then, it’s usually too late.

As an elevator consulting firm that has reviewed thousands of contracts, The Elevator Consultants has seen how vague language, lack of performance-based maintenance specifications, and missed compliance clauses can quietly drain budgets, increase liability, and reduce vertical transportation uptime. These maintenance contracts have been written this way on purpose.  They are written to protect the elevator service provider.

Let’s unpack the hidden risks buried in many elevator maintenance service agreements and show you what to look out for before it costs your building thousands.

Why Elevator Maintenance Contracts Are Not “One Size Fits All”

Every building is different; a hospital running 24/7 demands very different elevator performance than a five-story office building. Yet many elevator service providers offer generic maintenance contracts with broad language, leaving you exposed when service does not match your needs or their promises. The operational needs of the building must be addressed, as well as the equipment, traffic flow, usage, and location, among other characteristics, all of which must be addressed when engaging in a service contract.

Key Problems With Generic Contracts:

  • Lack of service level guarantees
  • Limited response time commitments
  • Vague component coverage
  • Minimal performance metrics or KPIs

That is where elevator maintenance consulting comes in. An elevator consulting firm can help you identify these contract gaps, align terms with your building’s needs, and protect your bottom line.

7 Hidden Risks to Watch For in Your Elevator Maintenance Contract

1. Vague Definitions of “Preventive Maintenance”

Not all “maintenance” is equal. Many contracts state that preventive maintenance will be provided, but fail to define how often, how thoroughly, or which components are covered. This gives the vendor wide discretion and often results in a “break-fix” model instead of true preventive care.

What to ask:

“How many hours per month, per unit, are specified for maintenance?”
“What’s the checklist of tasks for each visit?”

“What is covered and not covered in my contract?”

2. Limited or No Performance-Based Language

If your contract does not tie service to outcomes like uptime, callbacks, ride quality, response time, or leveling accuracy, you’re at risk of paying for poor performance.

A performance-based maintenance specification aligns service incentives with your building’s goals: fewer callbacks, faster response times, and extended equipment lifespan, all with lower elevator cost.

3. Exclusion of Key Components

Some contracts exclude vital elevator components from coverage, especially in older elevators, putting you on the hook for expensive repairs.

Common exclusions include:

  • Controllers
  • Door operators
  • Hydraulic jacks
  • Hoist ropes
  • Emergency phones or communication devices

4. Hidden Cost Pass-Throughs

Review your contract for language around “parts not normally stocked,” “obsolete,” or “non-covered services.” These vague terms can lead to high markups on basic parts or labor, expensive repairs, and, in time, premature modernization.

Look out for:

  • Travel time billed separately
  • After-hours or weekend surcharges
  • Sundry charges

5. No Audit or Reporting Requirements

How do you know the vendor is actually doing the elevator work you are paying for?

Many contracts lack transparency or third-party audit rights. Without regular, documented elevator audits or access to maintenance logs, you’re relying solely on the vendor’s word.

Consider working with an elevator consulting firm to implement real-time elevator monitoring like the ElevatorApp. The building can also use an internal manual process that will allow your team to keep all the maintenance being conducted on the elevators. Keep in mind it is a code requirement for the building owner to keep the maintenance control program (MCP) records. It is common for managers and owners to think that the elevator companies keep the records, which is actually a myth.

6. Missing Code Compliance Language

State and municipal codes change frequently. If your elevator provider is not required to inform you about new safety codes or, worse, if the contract says compliance is your responsibility, you may be exposed to legal and safety risks. In elevator maintenance contracts, it is up to the building owner to keep the elevators compliant. It is the building owner who gets fined unless you write it in your contract that the elevator service provider will inform the building owner of all upcoming code requirements.

7. Ambiguous Renewal Clauses, Evergreen Clause, and Escape Terms

Some contracts automatically renew without your approval and require 60–90 days’ notice for cancellation. Others impose penalties or require lengthy notice periods, limiting your flexibility if the provider underperforms. It is important that the building owner keeps on top of renewals since the automatic renewal can lock a building owner into a 3, 5, or more contract term.

What Can You Do to Protect Your Building?

  1. Get a Contract Review

Have an independent professional elevator consulting firm review your current agreement. We can identify vague terms, exclusions, or cost exposures that you might miss.

  1. Implement Performance-Based Specifications

Replace boilerplate language with performance-based maintenance specifications that define expectations around uptime, response time, and preventive maintenance standards.

  1. Audit Service History

Use invoice reconciliation and service audits to compare billed services to actual elevator logs and activity. This ensures you are not overpaying or receiving substandard service.

  1. Negotiate Terms Based on Your Needs

Elevator maintenance should match your building type, traffic patterns, and risk profile, not the elevator vendor’s generic model.

Key Takeaways

  • Most elevator maintenance contracts are written to protect the elevator service provider—not your building.
  • Hidden risks include vague language, exclusions, lack of performance standards, and poor transparency.
  • A qualified elevator consulting firm can help you renegotiate contracts, implement performance-based specs, and protect your investment.
  • Always review renewal clauses and ask: “What am I really getting for what I’m paying?”

 

FAQ

What should I look for in a good elevator maintenance contract?

Clear elevator preventive maintenance schedules, performance metrics (uptime, callbacks), KPI’s, and code compliance responsibilities should be spelled out.

Can I get out of my current elevator contract?

Most contracts have cancellation clauses with specific notice periods. An elevator consultant can help review options and avoid penalties.

How can I verify if the vendor is doing the work I’m paying for?

Review service logs, request activity reports, or engage an elevator consulting firm for an audit or real-time monitoring solution.

What is a performance-based maintenance specification?

It’s a contract structure that ties maintenance services to measurable outcomes like uptime, leveling accuracy, or response time. Including mitigating additional expenses.

Why should I hire an elevator consulting firm?

They bring independent expertise, protect you from biased vendor language, and help reduce costs while improving safety and performance.

The Services Elevator Consulting Does Offer

In the intricate world of building management, whether it is a commercial property, hospital, residential multifamily, retail, condominium association, or hotel, elevators are pivotal in ensuring seamless vertical transportation. However, managing these complex systems requires specialized knowledge and expertise. This is where elevator consulting services come into play. The second installment of our five-part series on elevator consulting services delves into the various services offered by elevator consultants, highlighting why hiring one is a smart move for building owners and property managers.

elevator consulting services

Understanding the Role of an Elevator Consultant

Elevator consultants are professionals with extensive knowledge of elevator systems, regulations, and industry best practices. They offer a wide range of elevator consulting services that ensure your elevators operate efficiently, safely, and cost-effectively. Their expertise covers everything from initial assessments and maintenance planning to modernization advice and compliance checks to invoice review and reconciliation.

Key Services Offered by Elevator Consultants

1. Elevator System and Service Audits

An elevator system audit is a comprehensive assessment of your existing elevator infrastructure condition and the service the location is receiving. Consultants evaluate the condition, performance, and compliance of your elevators, identifying areas for improvement. This audit includes:

  • Condition Assessment: Surveying the physical and operational state of the elevator components.
  • Performance Evaluation: Analyzing the efficiency and reliability of the elevator system.
  • Compliance Check: Ensuring the elevator meets all relevant safety codes and regulations.

Service Assessment: Reviewing the quality and quantity of service the building and equipment is receiving from the elevator service provider.

An audit provides a detailed report with actionable recommendations, helping you make informed decisions about maintenance, repairs, or upgrades.

2. Maintenance Planning and Management

Regular maintenance is crucial for the longevity, cost, and safety of elevators. Elevator consultants develop customized maintenance plans tailored to your building’s specific needs. These plans include:

  • Scheduled Assessments: Regularly scheduled check-ups to identify and address potential issues before they escalate.
  • Preventive Maintenance Monitoring: Daily monitoring of the service to prevent breakdowns and extend the lifespan of the equipment.
  • Vendor Management: Overseeing the performance of maintenance service providers to ensure they meet contractual obligations and industry standards.

Effective maintenance planning minimizes downtime, reduces repair costs, and enhances the overall safety and performance of your elevators.

3. Invoice Review and Coverage

Elevator systems are complex and understanding what is covered and what is not covered is difficult to decipher by non-elevator professionals. Consultants provide:

  • Invoice: Reviewing the invoice received to understand why the invoice was generated by the service provide is a cost-effective measure that may save money.
  • Proposals: Suggesting specific improvements or plan proposals are common procedures by the elevator companies, determining if the work is needed is key.
  • Charges: The fees charged by a service provider need help evaluated by a building to understand if it are covered.

Reviewing invoices and charges you may receive from the service provider is a difficult task and having someone on your side to work through these fees to see if they are necessary, covered in the contract, or just plain understanding the situation is what a consultant can do for you. .

4. Modernization and Upgrade Consultation

Elevator systems, like all technology, evolve over time. Upgrading or modernizing your elevators can improve performance, energy efficiency, and user experience. Consultants provide:

  • Modernization Assessments: Evaluating the current system to determine if modernization is necessary.
  • Upgrade Recommendations: Suggest specific improvements, such as new control systems, energy-efficient motors, or updated safety features.
  • Project Management: Overseeing the entire modernization process, from planning and budgeting to implementation and final inspection.

Modernization not only enhances the functionality of your elevators but also adds value to your property and can eliminate the unnecessary service issues of an older elevator.

5. New Installation Consultation

When constructing a new building or adding elevators to an existing one, the expertise of an elevator consultant is invaluable. They assist with:

  • Design and Planning: Advising on the best elevator systems to meet the building’s needs and usage patterns.
  • Vendor Selection: Recommending reliable manufacturers and installation contractors.
  • Project Oversight: Ensuring the installation is completed on time, within budget, and to the highest standards of quality and safety.

6. Compliance and Safety Checks

  • Elevator consultants are well-versed in the latest safety codes and regulations. They conduct thorough compliance checks to ensure your elevators adhere to all legal requirements. This includes:
  • Safety Inspections: Regularly surveying the elevators to ensure they meet safety standards.
  • Regulatory Updates: Keeping you informed about changes in elevator codes and regulations.
  • Documentation and Certification: Ensuring the elevators are ready for inspection and all proper and necessary documentation is on-site to prove compliance during inspections by regulatory authorities.

Compliance checks are crucial for avoiding fines, and legal issues, and ensuring the safety of elevator users.

7. Emergency Consultation and Issue Resolution

When an elevator breaks down or encounters a significant issue, swift action is required. Elevator consultants offer emergency consultation services to address urgent problems efficiently. This involves:

  • Root Cause Analysis: Identifying the underlying cause of the issue.
  • Immediate Repairs: Coordinating with service providers to ensure prompt and effective repairs.
  • Preventive Measures: Implementing strategies to prevent future occurrences.

Having an expert available during emergencies can significantly reduce downtime and restore normal operations quickly.

8. Energy Efficiency and Sustainability Consulting

With a growing emphasis on sustainability, elevator consultants help buildings reduce their carbon footprint. They provide:

  • Energy Audits: Assessing the energy consumption of your elevator systems.
  • Efficiency Upgrades: Recommending and implementing energy-saving technologies and practices.
  • Sustainability Certifications: Assisting in obtaining certifications for green building practices.

Energy-efficient elevators not only reduce operating costs but also contribute to environmental conservation efforts.

9. Elevator Service Monitoring

Installing the elevatorApp to ensure the building is receiving service and has all the proper documentation in one location is essential for the operation of elevators. The ElevatorApp offers:

  • Maintenance Tracking: Buildings will have all routine maintenance, callbacks, entrapments, repairs, response time, testing data, and more in one area at the click of a button.
  • Building data: A building can review its data at any time to understand the service the elevators are receiving, and issues and make sound decisions based on best practices.
  • Regulatory Knowledge: Keeping staff informed about relevant codes and compliance requirements in one area needed for compliance.

The ElevatorApp empowers your team to understand the day-to-day operations effectively and safely.

Why Hire an Elevator Consultant?

Expertise and Experience

Elevator consultants bring specialized knowledge and years of experience to the table. Their expertise ensures that all aspects of your elevator systems are managed efficiently and safely.

Cost Savings

By optimizing maintenance schedules, avoiding unnecessary repairs, and implementing energy-efficient solutions, consultants help you save money in the long run. Their ability to negotiate better contracts with service providers also results in cost reductions.

Enhanced Safety and Compliance

Safety is paramount in elevator management. Consultants ensure that your elevators comply with all safety standards and regulations, reducing the risk of accidents and legal issues.

Peace of Mind

With a professional consultant managing your elevators, you can focus on other aspects of building management, knowing that your vertical transportation systems are in capable hands.

Hiring an elevator consultant is a strategic investment in the safety, efficiency, and longevity of your elevator systems. From audits and maintenance planning to modernization advice and compliance checks, elevator consultants offer a comprehensive range of services designed to meet the unique needs of your building. As the demands on vertical transportation continue to grow, the expertise of an elevator consultant becomes increasingly invaluable. Contact The Elevator Consultants today to learn more about how their elevator consulting services can elevate your building’s performance and reliability.

Have a Question About Elevators Consultants?

Talk to a Professional Elevator Consultant

OR CALL US AT

(312) 519-9949

Facebook Twitter Youtube Linkedin

Elevator Consulting Services: How Elevator Vendor Management Can Benefit Your Organization

As a building owner, property manager, building engineer, or facility manager, you are responsible for ensuring the safety, efficiency, and longevity of your property’s vertical transportation systems. Elevators are a critical component of any multi-story building. Their proper management can significantly impact your organization’s bottom line and reputation. In this first installment of our five-part series on elevator consulting services, we will explore how professional elevator vendor management can transform your approach to elevator maintenance and operations.

Elevator Consulting Services

Understanding Elevator Vendor Management

Elevator vendor management is a specialized service provided by elevator consulting firms to oversee and optimize the relationship between building owners and elevator service providers. This crucial aspect of elevator consulting aims to ensure that you receive the best possible service, maximize the value of your maintenance contracts, ensure you are receiving services contracted and maintain your elevators in peak condition. This elevator consulting service allows you to be free of managing your elevators to the level you require.

Key Benefits of Professional Elevator Vendor Management

ost Savings and Proper Maintenance

One of the primary advantages of engaging an elevator consultant for vendor management is the potential for significant cost savings and proper maintenance of your elevators. Experienced consultants have in-depth knowledge of industry standards, industry nuances, pricing structures, and contract terms. They can analyze your current maintenance contracts to identify areas of overspending, negotiate more favorable terms with service providers, ensure you are only paying for services you actually need, and identify opportunities for preventive maintenance that can reduce long-term costs.

Advocacy and Vendor Oversight

Elevator consultants act as your advocate. They ensure that service providers meet or exceed agreed-upon standards. They can develop comprehensive performance metrics and service level agreements (SLAs). Additionally, they regularly audit service quality, hold vendors accountable, facilitate communication between your organization and service providers, and address issues promptly and efficiently.

Safety Compliance

Safety is paramount when it comes to elevator operations. Professional vendor management helps ensure that your elevators not only meet but exceed safety standards. Consultants can stay up-to-date with the latest safety regulations and industry best practices. They ensure timely completion of required testing and certifications. They also develop and implement safety improvement plans. Safety is not compromised as costs are saved.

Simplifying Vendor Coordination

Managing multiple elevator service providers can be complex and time-consuming. An elevator consultant can simplify this process by centralizing communication and documentation. They implement efficient reporting systems, coordinate maintenance schedules to minimize disruptions, and manage response protocols all in the ElevatorApp. A key to successful elevator consulting services is using software that works within the building to gain control of the elevator information.

Strategic Planning and Efficiency

Elevator consultants bring a wealth of industry knowledge and foresight to your organization. They can help you develop long-term strategies for your elevator systems, including lifecycle planning and budgeting for major repairs or modernizations. They evaluate new trends and their potential benefits for your building. Furthermore, they develop efficiency plans to reduce operational costs. They assess the impact of building changes or repairs to your elevator systems.

Implementing Effective Elevator Vendor Management

To reap the full benefits of elevator vendor management, consider the following steps:

  • Evaluate Existing Contracts: Begin by evaluating your existing elevator maintenance contracts, service history, and overall satisfaction with your current providers. This will help identify areas for improvement and establish a baseline for measuring future success.

  • Choose the Right Consultant: Look for a consultant with a proven track record in true elevator vendor management, where they take ownership. They should have extensive industry experience, software to track data, and a deep understanding of local regulations and market conditions.

  • Set Measurable Goals: Work with your consultant to establish specific, measurable goals for your elevator vendor management program. These might include cost reduction targets, improved uptime percentages, or enhanced user satisfaction ratings.

  • Track Performance Metrics: Your consultant should set up systems to track key performance indicators (KPIs) and generate regular reports on vendor performance, maintenance activities, and cost trends in the ElevatorApp software.

  • Promote Open Communication: Encourage open dialogue between all stakeholders – your organization, the elevator consultant, and service providers. This promotes transparency and allows for quick resolution of any issues that arise.

  • Review Strategies Regularly: The elevator industry is constantly evolving. Schedule regular reviews of your vendor management strategy to ensure it remains aligned with your organization’s needs and takes advantage of new opportunities for improvement. Quarterly business reviews are a must, with monthly meetings as well.

Have a Question About Elevators Consultants?

Talk to a Professional Elevator Consultant

OR CALL US AT

(312) 519-9949

Facebook Twitter Youtube Linkedin

Frequently Asked Questions

Find answers to commonly asked questions about our products and services.

How Elevator Consultants Ensure Proper Installation Amid Construction Challenges

In the complex world of construction whether new or a modernization, elevator consultants play a pivotal role. They bridge the gap between cost-effective development and long-term safety and efficiency. It is common for developers or construction companies to prioritize quick and cost-effective elevator installations to meet tight deadlines. This often leads to the selection of equipment that may not meet the highest standards of safety, reliability, or longevity. However, hiring an elevator consultant can change the dynamic. They ensure that the right equipment is installed properly, meeting the needs of the buildings.

elevator-challenges

Expertise and Experience:

Elevator consultants bring a wealth of specialized knowledge to construction projects. Their deep understanding of the elevator industry standards, cutting-edge technologies, and regulatory requirements positions them as essential advisors in the decision-making process. This expertise is critical in making informed decisions about the best equipment and installation practices for a specific building.

When a project arises elevator consultants conduct comprehensive surveys or reviews of all design documents to understand the unique needs of the building. This includes assessing the expected traffic, the building’s design, and any specific requirements that might influence the choice of elevator system.

Unlike contractors who might be inclined to save costs and time, elevator consultants provide unbiased recommendations that prioritize the building’s best interests when recommending an elevator system. They ensure that only the appropriate equipment, compliant with all building goals, relevant codes and standards, is installed.

Authoritative Oversight:

As impartial experts, elevator consultants provide authoritative oversight throughout the installation process. Their recommendations are rooted in a comprehensive understanding of elevator systems. They prioritize safety, efficiency, and long-term value over short-term cost savings. This level of scrutiny often leads to the selection of elevator equipment and rigorous installation practices. This can initially cause friction with developers. Especially those focused on immediate cost reduction.

An elevator consultant works closely with building owners, the developer, and the construction company to understand their specific goals. Whether it’s cost efficiency, enhanced safety, or improved performance, they assist. They work collaboratively with the entire team to meet the needs of the client.

Effective communication is key to a successful project. Consultants maintain open lines of communication with building owners, the developer, and the construction company. They provide regular updates and seek feedback. This ensures that the project stays on track and aligned with the building’s expectations.

Trustworthy Advocacy:

Elevator consultants serve as trusted advocates for building owners, ensuring that installations adhere to the highest standards of safety and performance. Their involvement often results in:

  • Enhanced Safety and Reliability: By enforcing strict compliance with safety standards, consultants significantly reduce the risk of accidents, system failures and eliminate common elevator industry nuances.
  • Long-term Cost Efficiency: While initial costs may be higher, the proper selection and installation of elevator systems lead to substantial savings in maintenance, repairs, obsolesces and unnecessary headaches over time.
  • Improved Tenant Satisfaction: Reliable, efficient elevator systems contribute to meeting the building operational requirements both long and short term.

Alignment with Building Goals:

Despite potential stresses, elevator consultants are committed to aligning their recommendations with the overall objectives of the building project. Through collaborative planning and ongoing communication, they ensure that the final elevator system not only meets safety and efficiency standards but also supports the building’s operational and financial goals. They remain an advocate for their client.

The involvement of elevator consultants in construction and modernization projects is a testament to the industry’s commitment to safety, efficiency, and long-term value. While their rigorous approach may initially challenge conventional construction timelines and budgets, the expertise, authority, and trustworthiness they bring ultimately result in superior elevator systems. These systems enhance building safety, efficiency, and overall value.

Have a Question About Elevators Consultants?

Talk to a Professional Elevator Consultant

OR CALL US AT

(312) 519-9949

Facebook Twitter Youtube Linkedin

For building owners and developers, embracing the expertise of elevator consultants represents not just a regulatory necessity. It is also a strategic investment in the future of their properties. As the construction industry continues to evolve, the role of these specialized consultants will remain crucial. This ensures that vertical transportation systems meet the highest standards of safety, efficiency, and performance.

 

Frequently Asked Questions

Elevator Standards: Codes and Standards All Buildings Should Know

Elevators are an essential part of our daily lives, providing convenience and accessibility in buildings of all types. However, without adherence to strict standards, elevators can pose safety risks and limit accessibility for individuals with disabilities. In this article, we will provide some of the most important elevator standards that building owners should consider to ensure the safety, accessibility, and compliance of their elevator systems, as well as promote energy efficiency and optimal performance, among other attributes as well.

ASME A17.1: The Ultimate Safety Code

ASME A17.1 stands as the primary safety code governing the design, construction, installation, operation, inspection, testing, maintenance, alteration, and repair of elevators and escalators in the USA. This comprehensive code covers a wide range of critical aspects, including required safety features, maximum travel distances, equipment specifications, and inspection procedures. Complying with ASME A17.1 is crucial for building owners to ensure the safety and performance of their elevator systems.

ADA Standards: Ensuring Accessibility for All

The Americans with Disabilities Act (ADA) establishes requirements for elevator car sizes, door widths, control heights, audible and visible signals, and more. These standards aim to ensure that individuals with disabilities can access and use elevators without any barriers. Following ADA standards is not only important for new buildings but also for existing ones, as retrofitting elevators to meet these accessibility requirements is paramount in creating inclusive environments for everyone. ADA Standards

Local Codes and Amendments: The Fine Print

Most jurisdictions have adopted some version of the International Building Code (IBC), which references ASME A17.1 and includes additional elevator regulations. It is crucial for building owners to consult local authorities and be aware of any amendments or additional elevator rules specific to their jurisdiction. Staying up to date with local codes guarantees compliance and enhances overall safety and efficiency in elevator operations.

EN 81: The European Standard

For building owners with operations in Europe, adherence to EN 81, the main international standard for elevator safety, dimensions, and operations, is essential. This standard ensures that elevators meet the safety requirements across European countries, contributing to a harmonized and safe transportation system.

Fire Service Access Elevators: Preparedness in Emergency Situations

Some jurisdictions require elevators to have additional features to facilitate their use by fire departments during emergencies. These requirements may include larger car sizes, water exposure protection, emergency power provisions, and more. Building owners must ensure compliance with these additional rules to aid first responders in their firefighting and rescue efforts.

Energy Efficiency: Promoting Sustainable Practices

In addition to safety and accessibility, energy efficiency is an important aspect of elevator systems. Building owners should consider standards and codes that promote energy-saving practices, such as using energy-efficient lighting, regenerative drives, and efficient operation modes. By implementing these measures, building owners can reduce energy consumption and contribute to environmental sustainability.

Maintenance & Inspections: The Lifeline of Elevator Systems

Proper maintenance, repair, and regular inspections conducted by qualified technicians are crucial for ensuring the longevity and safety of elevator systems. Standards dictate minimum inspection frequencies and procedures that must be followed, and documentation of maintenance activities must be retained. Regular maintenance and inspections help identify potential issues before they become safety hazards and ensure the smooth operation of elevators.

Building Information Modeling (BIM): Enhancing Collaboration and Efficiency

Building Information Modeling (BIM) is a digital modeling and information management process that enhances the design, construction, and operation of buildings. Many standards and codes related to elevators have incorporated BIM requirements to promote better collaboration, communication, and coordination between stakeholders involved in elevator projects.

Meeting elevator standards is vital for building owners to ensure the safety, accessibility, and energy efficiency of their elevators. Codes such as ASME A17.1, ADA standards, local codes, EN 81, fire service access requirements, energy efficiency standards, maintenance regulations, and BIM guidelines protect the welfare of elevator users, promote accessibility, reduce energy consumption, and help avoid potential legal issues and mishaps. Staying current with the latest editions of these standards and incorporating sustainable practices guarantees compliance and enhances overall safety, accessibility, energy efficiency, and performance within any building.

Elevator services overcharges

Today it is common for elevator consulting firms to witness several companies being overcharged for elevator services. Overcharges have always been common throughout the years. However, in present times, it is a daily occurrence. It has always been common in certain industries, but now it occurs daily in all industries. Whether it is a hospital, a hotel, a retailer, or a commercial property being overcharged, this issue is prevalent.

Common Reasons for Overcharges

The overcharge reasons might be for overtime labor, missed preventative maintenance, parts, unnecessary repairs, travel time, or repairs that are already covered in your contract. Those elevator services may be justified, but the amount being charged is often inaccurate. When managing a building with an elevator, escalator, or lift, busy property managers must review their elevator information carefully. This includes general managers, portfolio managers, asset managers, building engineers, and building owners.

Challenges with Elevator Service Contracts

An elevator service contract given to you may be difficult to comprehend unless you are an elevator expert dealing with issues daily. Elevator consulting firms exist because the elevator industry is complex for common building professionals. Elevators, escalators, and lifts have always been a mechanical conundrum. Building professionals should know these aspects to avoid expensive overcharges.

The Prevalence of Maintenance Service Agreements

Over ninety percent of buildings with elevators have a maintenance service agreement presented by the provider and signed by the building. This percentage is an estimate based on what The Elevator Consultants repeatedly observe. Although, we believe it is higher since our clients are working with a consulting firm.

Options Beyond Standard Contracts

Many times, buildings sign these contracts unaware they have another option. They can have a maintenance agreement specification written by an elevator consulting firm. Alternatively, they can use the elevatorapp.com website to have one created. The fee for an elevator maintenance service agreement specification that favors the building is worth the cost.

Overcharges are eliminated and costs are contained, so the return on investment is almost always immediate, and a contract written for the building is easier to comprehend and drafted with terms in line with a specific building.

Importance of Understanding Contracts

If you have a contract executed by the service provider, it’s crucial you understand it. The contract will outline what is included, excluded, and what the service will provide. When a proposal or invoice is received, the building must review it to verify service coverage. If it is in the contract, there should be no charge. If it’s not covered, you will be charged for materials and labor. The building should scrutinize labor rates and time for accuracy. You can check the time for installations or repairs by referring to building logs. This task can save significant money and should always be done. The elevatorapp.com simplifies this process, making these tasks easier. These tasks protect the building from overcharges. While reliance on service providers is common, the code dictates responsibility lies with the building owner. They must have maintenance records.

Industry-Wide Overcharging

In today’s world, unprecedented things create stress. The elevator industry is not alone in facing overcharges, which occur for numerous reasons, including human or computer error. Inquiring about these charges may eliminate them if they are errors.

The Role of Elevator Consulting Firms

If a building faces a confusing proposal or invoice, they can always reach out to an elevator consulting firm. The Elevator Consultants will inform the building in advance if they can assist with its elevator issues. The building might spend some money, but savings will offset the consulting fees quickly. Building professionals have heavy workloads, and elevators should not add to it.

Elevator ADA Requirements

Many people have heard about the horrifying story of the woman who died in an elevator in the Chinese city of Xi’an. What makes it even more disturbing? However, the fact is that the woman had been in the elevator for over a month before being found.

Elevator ADA Requirements

Basic Guide to Commercial Elevators

The elevator mechanics had cut off power to the elevator without properly assessing whether or not anyone was inside. Unfortunately, the country “has poor records on workplace safety where proper safety procedures and practices are routinely ignored,” according to the AP.

This terrible incident begs the question of whether or not this woman’s death could have been avoided. This would be possible if the code had been enforced more strictly by the Chinese government.

Moreover, there are no laws in place in China that resemble the Americans with Disabilities Act (ADA) that we have here in America. The elevator ADA code requires that there be a telephone in each elevator car. This phone should relay to a 24-hour answering service.

Had this code been in place, the woman would have been able to call to the answering service. They would have been able to get her out immediately. Elevator ADA requirements also state that any failure to take prompt action to effect repairs to an elevator could constitute a violation of Federal laws.

Have a Question About Elevators Consultants?

Talk to a Professional Elevator Consultant

OR CALL US AT

(312) 519-9949

Facebook Twitter Youtube Linkedin

If these elevator ADA codes had been implemented. The elevator would not have been shut down for thirty days for risk of violating ADA elevator requirements. Consequently, the woman would have been found and promptly removed from the elevator cab. This situation highlights the importance of elevators being code-compliant. This applies in terms of ASME A17.1, CSA B44, ADA, and any Authority Having Jurisdiction. America is much more diligent than many other countries in terms of code compliance but is not immune to tragic events.